Customer Service Representative (Latin America)

Wing Assistant; United States; Remote; USD 14,000 - 17,000; Part time

Benefits offered by this job

Performance Incentives

Job Security and Stability

Paid Training

Inclusive Culture

Upskilling Opportunities

100% Work-From-Home

Exceptionally Supportive Team

Opportunities for Career Growth

Fun Work Environment

Holiday & Overtime Pay

Job summary

Wing Assistant is hiring a Customer Service Representative for a fully remote role in the United States. The successful candidate will handle inbound/outbound calls, resolve issues, and build strong relationships while ensuring customer satisfaction across interactions.

The role requires clear English communication and solid organizational skills, with access to CRM, VoIP, and MS Office tools. The position offers training, competitive incentives, and opportunities for career growth, with 100%

Qualifications

• Minimum 1 year of proven experience as a Customer Service Representative in a B2C or B2B role.
• Excellent English communication skills, written and verbal (B2 level or higher).
• Strong phone, email and instant messaging communication abilities.
• Solid organizational and time management skills.
• Tech-savvy with familiarity of desktop sharing, cloud services, CRM and VoIP.

Responsibilities

• Manage inbound and outbound calls.
• Resolve customer concerns effectively and efficiently.
• Build sustainable relationships and trust with customer accounts.
• Ensure customer satisfaction in every interaction.
• Maintain records of customer interactions and update accounts.

Skills

Customer service

Communication

Time management

Tech savvy

MS Office

CRM & VoIP

English proficiency

Remote work readiness

Tools

CRM systems

VoIP

Google Calendar

MS Office

Job description

Customer Service Representative (Remote)

Wing is on the exciting mission of redefining the future of work for companies worldwide! We are looking to be the one-stop shop for companies that are looking to build world-class teams & place their operations on autopilot.

And we’re looking for a Customer Service Representative to start immediately!

Duties and Responsibilities

1. Manage inbound and outbound calls
2. Resolve customer concerns effectively and efficiently
3. Build sustainable relationships and trust with customer accounts through open and interactive communication
4. Ensure customer satisfaction in every interaction
5. Keep records of customer interactions, process and update customer accounts and file documents
6. Follow communication procedures, guidelines, and policies
7. Take the extra mile to engage customers
8. Ad hoc tasks

Qualifications

• At least 1-year proven experience as a Customer Service Representative in a B2C or B2B capacity
• Excellent English communication skills, both written and verbal (at least B2 level)
• Excellent phone, email, and instant messaging communication skills
• Solid organizational and time management skills
• Tech savvy & familiar with current technologies, like desktop sharing, cloud services, CRM and VoIP
• Experience with word-processing software and spreadsheets (e.g., MS Office)
• Knowledge of online calendars and scheduling (e.g., Google Calendar)
• Proactive & confident with keen attention to details

Technical Requirements

• USB Headset with Noise Cancellation feature
• Working Webcam
• Computer with at least 1.8 GHz processor and at least 4GB RAM
• Main Internet Service Speed: at least 25 Mbps cable connection
• Backup Internet Service Speed: at least 10 Mbps

Benefits

• Performance Incentives
• Job Security and Stability
• Paid Training
• Inclusive Culture
• Upskilling Opportunities
• 100% Work-From-Home
• Exceptionally Supportive Team
• Opportunities for Career Growth
• Fun Work Environment
• Holiday & Overtime Pay

Schedule: US work hours (20-40 hours per week)

Location: This is a remote job

Salary Package per month

• Entry Level (1-3 years of experience): Up to $1000
• Intermediate Level (3-5 years of experience): Up to $1200
• Expert Level (5+ years of experience): Up to $1400

Please note

• Only qualified candidates will be invited to take the assessment & scheduled for an interview.
• We have other vacancies that might interest your friends & colleagues. They can check us out at our Jobs Website.
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