Customer Service Representative (Full-Time)

Dayton Freight Lines, Inc.; Camp Hill (Cumberland County); On-site; USD 27,000 - 32,000; Full time

Benefits offered by this job

Health Insurance

Dental

Vision

AD&D

401(k) Matching

Paid Holidays

Paid Vacation

Personal Days

Training Program

Job summary

Dayton Freight Lines, Inc. is looking for a Customer Service Representative at our Camp Hill, PA Service Center. You will handle freight pickup requests, rate quotes, charges, and shipment tracing while supporting drivers and managers.

Join a stable, growing organization with a strong training program, modern facilities, and a comprehensive benefits package including health, dental, vision, and a 401(k) with company match. Apply today to contribute to a professional, people-centered team.

Qualifications

• Proficient with Microsoft Office and data entry.
• Fast-paced environment experience with strong attention to detail.
• Ability to manage a high volume of phone calls while maintaining accuracy.
• Excellent communication and customer service abilities.

Responsibilities

• Assist the Service Center with customer freight pickup requests, rate quotes, freight charges, hot shipments, shipment tracing and special appointments.
• Take and deliver messages for the Service Center Manager and Account Managers.
• Provide assistance to drivers as needed.
• Prepare bills of lading and delivery receipts.
• Maintain clear communication with external and internal customers as well as interline companies.

Skills

Microsoft Office

Keyboarding

Multi-tasking

Attention to detail

Phone etiquette

Communication skills

Job description

Overview

• Stable and growing organization
• Competitive weekly pay
• Quick advancement
• Customized training program
• Professional, positive and people-centered work environment
• Modern facilities
• Paid holidays (8); paid vacation and personal days
• 401(k) plan, Company Match

Overview

The Camp Hill, PA Service Center is tentatively opening Fall/Winter 2026. Applications are actively being reviewed and interviews are being scheduled.

• Stable and growing organization
• Competitive weekly pay
• Quick advancement
• Customized training program
• Professional, positive and people-centered work environment
• Modern facilities
• Comprehensive benefits package: Health, Dental, Vision, AD&D, etc.
• Paid holidays (8); paid vacation and personal days
• 401(k) plan, Company Match

Responsibilities

Customer Service Representatives are responsible for assisting Dayton Freight customers with a variety of inquires including freight pickup requests, rate quotes or freight charges, hot shipments, shipment tracing and appointments or special requests.

• Assist the Service Center Manager
• Take and deliver messages for the Service Center Manager and Account Managers
• Provide assistance to Drivers
• Prepare bills of lading and delivery receipts
• Maintain excellent communication with external and internal customers as well as interline companies

May Be Asked To Assist With

• Payroll
• Data entry
• Freight reports
• Driver collect reports
• Billing and filling

Qualifications

• Skillful in Microsoft Office Programs
• Excellent keyboarding skills
• Has worked in a fast paced environment and has excellent attention to detail
• Experience with handling a high volume of phone calls
• Exceptional communication and customer service skills

Benefits

• Stable and growing organization
• Competitive weekly pay
• Quick advancement
• Customized training program
• Professional, positive and people-centered work environment
• Modern facilities
• Comprehensive benefits package: Health, Dental, Vision, AD&D, 401(k), etc.
• Paid holidays (8); paid vacation and personal days

Physical Demands

This position requires the ability to perform administrative and clerical tasks in an office and Service Center environment. Duties may include prolonged sitting, standing, walking, light lifting, reaching, and handling office materials or freight-related items, with occasional entry into dock or trailer areas as needed.

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.