Customer Service Representative

Dayton Freight Lines; Camp Hill (Cumberland County); On-site; USD 35,000 - 42,000; Full time

Job summary

Dayton Freight in Camp Hill, PA is seeking a Customer Service Representative to join our service team at the Camp Hill Service Center. You will handle freight pickup requests, rate quotes, charges, and shipment tracing while delivering exceptional service to customers.

You will support the Service Center Manager and Account Managers, assist drivers, and prepare bills of lading and delivery receipts in a fast-paced, professional, people-centered environment with modern facilities.

Qualifications

• Experience in a fast-paced environment with high call volumes.
• Proficient in Microsoft Office Suite.
• Excellent communication and customer service skills.

Responsibilities

• Assist customers with freight pickup requests, rate quotes, charges, hot shipments, shipment tracing and appointments.
• Support the Service Center Manager and Account Managers.
• Provide assistance to Drivers.
• Prepare bills of lading and delivery receipts.

Skills

Microsoft Office

Phone handling

Fast-paced environment

Attention to detail

Communication skills

Tools

Microsoft Office

Job description

Overview

The Camp Hill, PA Service Center is tentatively opening Fall/Winter 2026. Applications are actively being reviewed and interviews are being scheduled.

• Stable and growing organization
• Competitive weekly pay
• Quick advancement
• Customized training program
• Professional, positive and people-centered work environment
• Modern facilities

Responsibilities

Customer Service Representatives are responsible for assisting Dayton Freight customers with a variety of inquires including freight pickup requests, rate quotes or freight charges, hot shipments, shipment tracing and appointments or special requests.

• Assist the Service Center Manager
• Take and deliver messages for the Service Center Manager and Account Managers
• Provide assistance to Drivers
• Prepare bills of lading and delivery receipts
• Maintain excellent communication with external and internal customers as well as interline companies

May be asked to assist with:

• Payroll
• Data entry
• Freight reports
• Driver collect reports
• Billing and filling

Qualifications

• Skillful in Microsoft Office Programs
• Excellent keyboarding skills
• Has worked in a fast paced environment and has excellent attention to detail
• Experience with handling a high volume of phone calls
• Exceptional communication and customer service skills

Benefits

• Stable and growing organization
• Competitive weekly pay
• Quick advancement
• Customized training program
• Professional, positive and people-centered work environment
• Modern facilities

Physical Demands

This position requires the ability to perform administrative and clerical tasks in an office and Service Center environment. Duties may include prolonged sitting, standing, walking, light lifting, reaching, and handling office materials or freight-related items, with occasional entry into dock or trailer areas as needed. * The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.