Customer Service Representative (Part-Time)

Dayton Freight Lines, Inc.; Louisville (KY); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

AD&D

401(k)

Company match

Paid holidays

Paid vacation

Personal days

Modern facilities

Job summary

Dayton Freight Lines, Inc. in Louisville, KY is seeking a Customer Service Representative to support customers with pickup requests, rate quotes, and shipment tracking in a fast-paced environment. You will interact with drivers and account managers to ensure smooth operations.

The role emphasizes strong communication, accurate data entry, and professional service. Training programs and opportunities for advancement accompany a comprehensive benefits package and a modern facility.

Qualifications

• Experience with Microsoft Office Programs and keyboarding accuracy.
• Ability to handle a high volume of phone calls with attention to detail.
• Excellent communication and customer service skills.
• Must be legally eligible to work in the United States.
• Must be at least 18 years of age.
• Fluent in English.

Responsibilities

• Assist the Service Center Manager.
• Take and deliver messages for the Service Center Manager and Account Managers.
• Provide assistance to Drivers.
• Prepare bills of lading and delivery receipts.
• Maintain excellent communication with external and internal customers as well as interline companies.

Skills

Microsoft Office Programs

Keyboarding

Attention to detail

Phone calls handling

Communication and customer service

Eligible to work in United States

18 years or older

Fluent in English

Job description

• Professional, positive and people-centered work environment
• Modern facilities
• Paid holidays (8); paid vacation and personal days

Overview

• Stable and growing organization
• Competitive weekly pay
• Quick advancement
• Customized training program
• Professional, positive and people-centered work environment
• Modern facilities
• Comprehensive benefits package: Health, Dental, Vision, AD&D, 401(k), etc.
• Paid holidays (8); paid vacation and personal days

Responsibilities

Customer Service Representatives are responsible for assisting Dayton Freight customers with a variety of inquires including freight pickup requests, rate quotes or freight charges, hot shipments, shipment tracing and appointments or special requests.

• Assist the Service Center Manager
• Take and deliver messages for the Service Center Manager and Account Managers
• Provide assistance to Drivers
• Prepare bills of lading and delivery receipts
• Maintain excellent communication with external and internal customers as well as interline companies

May Be Asked To Assist With

• Payroll
• Data entry
• Freight reports
• Driver collect reports
• Billing and filling

Qualifications

• Skillful in Microsoft Office Programs
• Excellent keyboarding skills
• Has worked in a fast paced environment and has excellent attention to detail
• Experience with handling a high volume of phone calls
• Exceptional communication and customer service skills
• Legally eligible to work in the United States
• Must be at least 18 years of age
• Fluent in English

Benefits

• Stable and growing organization
• Competitive weekly pay
• Quick advancement
• Customized training program
• Professional, positive and people-centered work environment
• Modern facilities
• 401(k) plan, Company Match

Physical Demands

This position requires the ability to perform administrative and clerical tasks in an office and Service Center environment. Duties may include prolonged sitting, standing, walking, light lifting, reaching, and handling office materials or freight-related items, with occasional entry into dock or trailer areas as needed.

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.