Customer Service Representative (Part-Time)

Dayton Freight Lines; Byron Township (MI); On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

Stable organization

Competitive pay

Career advancement

Training program

Positive work culture

Modern facilities

Job summary

Dayton Freight Lines is seeking a Customer Service Representative to assist customers with freight pickup requests, rate quotes, and shipment tracing while supporting drivers and account managers. The role requires strong communication, keyboarding, and professional customer service skills in a dynamic environment.

Shifts: 10:00 AM - 3:30 PM or 12:00 PM - 5:30 PM. The position offers quick advancement, customized training, and a people-centered workplace in modern facilities.

Qualifications

• Proficient in Microsoft Office programs.
• Excellent keyboarding and typing speed.
• Experience handling high volumes of phone calls.
• Strong communication and customer service skills.

Responsibilities

• Assist the Service Center Manager.
• Take and deliver messages for managers.
• Provide assistance to Drivers.
• Prepare bills of lading and delivery receipts.
• Maintain communication with customers and interline companies.

Skills

Microsoft Office

Keyboarding

Communication

Phone handling

Customer service

Job description

Overview

*** Shifts: 10:00 AM - 3:30 PM or 12:00 PM - 5:30 PM

• Stable and growing organization
• Competitive weekly pay
• Quick advancement
• Customized training program
• Professional, positive and people-centered work environment
• Modern facilities

Responsibilities

Customer Service Representatives are responsible for assisting Dayton Freight customers with a variety of inquires including freight pickup requests, rate quotes or freight charges, hot shipments, shipment tracing and appointments or special requests.

• Assist the Service Center Manager
• Take and deliver messages for the Service Center Manager and Account Managers
• Provide assistance to Drivers
• Prepare bills of lading and delivery receipts
• Maintain excellent communication with external and internal customers as well as interline companies

May be asked to assist with:

• Payroll
• Data entry
• Freight reports
• Driver collect reports
• Billing and filling

Qualifications

• Skillful in Microsoft Office Programs
• Excellent keyboarding skills
• Has worked in a fast paced environment and has excellent attention to detail
• Experience with handling a high volume of phone calls
• Exceptional communication and customer service skills

Benefits

• Stable and growing organization
• Competitive weekly pay
• Quick advancement
• Customized training program
• Professional, positive and people-centered work environment
• Modern facilities

*** Shifts: 10:00 AM - 3:30 PM or 12:00 PM - 5:30 PM

Physical Demands

This position requires the ability to perform administrative and clerical tasks in an office and Service Center environment. Duties may include prolonged sitting, standing, walking, light lifting, reaching, and handling office materials or freight-related items, with occasional entry into dock or trailer areas as needed. * The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.