Customer Service Representative (Fresher,Graduate)

Aptino, Inc.; Plano (TX); Sur place; USD 34 000 - 46 000; Plein temps

Résumé du poste

Aptino, Inc. is seeking a Customer Service Representative to join our Plano, TX team. The role focuses on delivering excellent support by handling inquiries, resolving issues, and guiding customers through product or service information.

You will manage calls, emails, and chats, document interactions in CRM, and escalate complex issues when needed. The position is full-time and suitable for entry to mid-level candidates with strong communication skills.

Qualifications

• Bachelor’s degree is required.
• 1–3 years of customer service or call center experience.
• Excellent verbal and written communication skills.
• Proficiency with CRM systems and basic MS Office tools.
• Ability to multitask, prioritize and manage time effectively.
• Positive attitude, patience and strong work ethic.

Responsabilités

• Handle incoming customer calls, emails, and chats in a professional and courteous manner.
• Resolve customer issues efficiently while ensuring customer satisfaction.
• Provide product/service information and assist with order placement, billing, returns, and technical support.
• Document all customer interactions in the CRM system accurately.
• Escalate complex issues to the appropriate departments when necessary.
• Maintain knowledge of company products, services, policies, and procedures.
• Meet or exceed performance metrics related to response time, quality, and customer satisfaction.

Connaissances

Communication skills

Written communication

Multitasking

Time management

Patience

Positive attitude

Formation

Bachelor's degree

Outils

CRM systems

MS Office

Description du poste

Job Title: Customer Service Representative

Job Type: Full-Time

Experience Level: Entry to Mid-Level

Job Summary:

We are looking for a Customer Service Representative to join our team in Plano, TX. The ideal candidate will be responsible for delivering excellent customer support by handling inquiries, resolving complaints, and providing information about products or services. If you are a people person with strong communication skills and a passion for helping others, we’d love to hear from you!

Key Responsibilities:

• Handle incoming customer calls, emails, and chats in a professional and courteous manner.
• Resolve customer issues efficiently while ensuring customer satisfaction.
• Provide product/service information and assist with order placement, billing, returns, and technical support.
• Document all customer interactions in the CRM system accurately.
• Escalate complex issues to the appropriate departments when necessary.
• Maintain knowledge of company products, services, policies, and procedures.
• Meet or exceed performance metrics related to response time, quality, and customer satisfaction.

Requirements:

• Bachelor’s degree is must.
• 1–3 years of customer service or call center experience.
• Excellent verbal and written communication skills.
• Proficiency in using computers, CRM systems, and basic MS Office tools.
• Ability to multitask, prioritize, and manage time effectively.
• Positive attitude, patience, and a strong work ethic.