Customer Service Representative (Phone / Email / Chat)

Aptino, Inc.; Plano (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

Aptino, Inc. in Plano, TX is hiring a Customer Experience Partner who is customer-focused and tech-savvy. You’ll support business customers through phone, email, and chat, help resolve issues, and work on improving processes to speed up support.

Fresh graduates and entry-level candidates with strong communication and problem-solving skills are welcome to apply. This onsite role requires flexibility to work 5 days a week, including weekends, with shifts between early morning and late evening.

Qualifications

• Excellent communication and problem-solving skills.
• Analytical mindset and attention to detail.
• Ability to learn new software quickly.
• Experience in customer service is a plus but not required.
• Pass pre-employment background screening.

Responsibilities

• Assist customers via phone, email, and chat and resolve issues.
• Investigate problems, identify root causes, and provide solutions.
• Maintain records of interactions and resolutions.
• Identify recurring issues and suggest process improvements.
• Use CRM systems and other tools to manage requests.
• Collaborate with internal teams to resolve issues and improve workflows.
• Explore use of technology, AI, and automation to reduce repetitive tasks.

Skills

Communication

Analytical thinking

Problem solving

Tools

Excel

CRM tools

AI applications

Job description

We’re Hiring: Customer Experience Partner

Work Schedule: 40 hours per week, 5 days a week, including weekends

About the Role

We’re looking for a customer-focused and tech-savvy individual who enjoys helping people, solving problems, and finding ways to improve the customer experience.

In this role, you’ll support business customers through phone, email, and chat, help resolve their issues, and work on improving processes to make customer support faster and more efficient. Fresh graduates and entry-level candidates with strong communication and problem-solving skills are welcome to apply.

Key Responsibilities

• Assist customers with their questions and resolve issues through phone, email, and chat.
• Investigate problems, identify root causes, and provide effective solutions.
• Maintain accurate records of customer interactions and resolutions.
• Identify recurring issues and suggest ways to improve processes and customer satisfaction.
• Use CRM systems and other tools to manage customer requests and information.
• Work with internal teams to resolve issues and improve workflows.
• Explore ways to use technology, AI, and automation to reduce repetitive tasks.

Requirements

• Strong communication, analytical, and problem-solving skills.
• Comfortable using computers and learning new software.
• Good attention to detail and organizational skills.
• Ability to manage multiple tasks in a fast-paced environment.
• Customer service experience is a plus, but not required.
• Familiarity with Excel, CRM tools, or AI applications is an advantage.
• Must be able to pass a pre-employment background screening.

Important Schedule Details:

This is a fully onsite role in Plano, TX. Candidates must be available to work 5 days a week, including weekends, with shifts scheduled between 6:00 AM and 12:00 AM Central Time. New hires typically start at 11:00 AM or later, and schedules may change based on business needs.

If you enjoy helping customers, solving problems, and learning new technologies, we’d love to hear from you!