Customer Service Representative

Cleanfloseweranddrain; Anderson, Northern (SC, KY); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health Plan

Vision Service Plan

Paid Holidays

Paid Time Off (Vacation, Sick Days, My

Job summary

Cleanfloseweranddrain in Anderson, SC is seeking a Customer Service Representative to join our marketing team. The role focuses on helping customers by providing clear information and friendly support.

You will handle calls and emails, maintain accurate records, and uphold professional communication. Requirements include a high school diploma, CRM knowledge, and a passion for helping others; we value organization and rapid responsiveness.

Qualifications

• High school diploma or equivalent.
• Ability to handle a lot of incoming calls with great accuracy.
• Knowledge of CRM systems and practices.
• Customer-oriented and passionate about helping others.
• Ability to respond quickly to different requests and characters.
• Excellent multi-tasking and organizational skills.

Responsibilities

• Answer and manage all incoming calls and emails.
• Provide accurate and valid information for the customers.
• Handle questions, complaints, and returns and find appropriate solutions quickly.
• Keep records of customer interaction and process received files.
• Follow communication procedures and policies.
• Think, answer, and respond quickly to resolve customer issues and questions about products and services.
• Retain a polite and professional voice and manner at all times.

Skills

CRM systems

Customer-oriented

Communication skills

Multi-tasking

Organizational skills

Active listening

Patience

Education

High school diploma or equivalent

Job description

We are looking for an experienced and motivated Customer Service Representative to join our marketing team. The customer service representative position is open for individuals who love helping others and providing information to make lives easier and better. Our ideal candidate is customer-oriented and has exceptional communication skills.

A Customer Service Representative in our team will be responsible for all the verbal and written communication with our customers. Therefore, we would love to have someone who knows how to listen and remain patient and cheerful throughout the day. If this sounds like you, don’t hesitate to apply for the position.

Duties & Responsibilities

• Answer and manage all incoming calls and emails
• Provide accurate and valid information for the customers
• Handle questions, complaints, and returns and find appropriate solutions quickly
• Keep records of customer interaction and process received files.
• Follow communication procedures and policies.
• Think, answer, and respond quickly to resolve customer issues and questions about products and services
• Retain a polite and professional voice and manner at all times

Requirements

• High school diploma or equivalent
• Ability to handle a lot of incoming calls with great accuracy
• Knowledge of CRM systems and practices
• Customer-oriented and passionate about helping others
• Ability to respond quickly to different requests and characters
• Excellent multi-tasking and organizational skills
• Health Plan
• Vision Service Plan
• Paid Holidays
• Paid Time Off (Vacation, Sick Days, Personal Days)
• Technical Training Programs
• Incentive Compensation Programs