Customer Service Representative | Flexible Schedule

Spade Recruiting; Biloxi (MS); Hybrid; USD 36,000 - 60,000; Full time

Benefits offered by this job

Weekly compensation

Work from home

Flexible scheduling

Career advancement

Residual earnings

Benefits options

Training & Mentorship

Travel incentives

Job summary

Spade Recruiting is seeking motivated individuals to join a growing remote team serving union members seeking information about their benefit options. Appointments are conducted virtually or by phone, with guidance through digital documentation to help families understand and select the most suitable protections for their needs.

The role emphasizes clear communication, personalized coaching, and thorough follow-up as members navigate the process of applying for programs and benefits.

Qualifications

• Strong verbal and interpersonal communication skills.
• Reliable, well organized, and capable of working independently from home.
• Willing to learn and receive coaching; training is provided.
• Experience in customer service or sales is an asset, but not required.

Responsibilities

• Meet with members through scheduled phone and Zoom appointments.
• Conduct individual benefit reviews.
• Present available programs in a clear and professional manner.
• Respond to questions and provide personalized guidance.
• Complete applications and electronic documentation accurately.
• Maintain communication with members throughout the process.
• Provide follow-up assistance when needed.

Skills

Verbal communication

Interpersonal skills

Independent remote worker

Organizational skills

Coaching mindset

Customer service

Education

High school diploma or equivalent

Job description

Who We Are

Our organization works with unions and membership groups throughout North America to provide families with access to supplemental benefit programs and personalized support. Our team helps members understand the protection available to them, answer their questions, and navigate the process with confidence.

As a union-backed provider, our approach is built around straightforward communication, professional service, and maintaining long-term relationships with the families we serve.

About the Role

We're looking for motivated individuals to join our growing remote team. In this position, you'll work directly with union members who have requested information about their available benefits.

Appointments are conducted virtually or over the phone. You'll review each member's needs, walk them through available options, answer questions, and assist with completing the necessary digital documentation.

The goal is to make the process simple and informative so members can confidently make decisions regarding their family's financial protection.

What You'll Do

• Meet with members through scheduled phone and Zoom appointments
• Conduct individual benefit reviews
• Present available programs in a clear and professional manner
• Respond to questions and provide personalized guidance
• Complete applications and electronic documentation accurately
• Maintain communication with members throughout the process
• Provide follow-up assistance when needed

What You Can Expect

• Weekly Compensation - Weekly pay with additional bonus opportunities
• Work From Home - Fully remote position with virtual systems and support
• Flexible Scheduling - Full-time opportunity with flexibility in structuring your schedule
• Career Advancement - Opportunities to progress into leadership and management
• Residual Earnings - Potential for ongoing income through qualifying renewals
• Benefits Options - Health, dental, and vision coverage available
• Training & Mentorship - Individual coaching, structured training, and continued development
• Travel Incentives - Opportunities to qualify for annual company-sponsored trips, with previous destinations including Disney, Cancun, Las Vegas, and the Bahamas

What We're Looking For

We're primarily looking for people who are dependable, motivated, comfortable communicating with others, and interested in developing professionally.

• Strong verbal and interpersonal communication skills
• Reliable and well organized
• Comfortable working independently from home
• Interested in helping individuals and families
• Willing to learn and receive coaching
• High school diploma or equivalent required
• Previous customer service or sales experience is an asset, but not required

Training is provided, making this opportunity suitable for both experienced professionals and individuals looking to begin a new career.