Client Service Representative - Work From Home

Spade Recruiting; United States; Remote; USD 32,000 - 42,000; Full time

Benefits offered by this job

Comprehensive benefits package

Remote-first flexibility

Recognition & rewards

Career development

Supportive culture

Job summary

Spade Recruiting seeks an entry-level Client Service Representative to be the first point of contact for members, explaining benefit options and answering questions in a remote work environment.

Ideal candidates enjoy people-focused work, collaboration, and building a meaningful career. Relevant experience is welcome but not required, with strong communication skills and tech comfort as assets.

Qualifications

• Legally eligible to work in the United States.
• High school diploma or equivalent (post-secondary education an asset).
• Experience in customer service, sales, or teamwork-based roles preferred but not required.
• Comfortable with technology, including Zoom and digital record systems.
• Strong verbal and written communication skills.

Responsibilities

• Conduct virtual consultations with members via Zoom or phone to review benefits programs
• Provide clear explanations, resolve concerns, and build long-term client trust
• Maintain accurate records and complete all required documentation
• Collaborate with team members to achieve performance goals
• Share ideas and feedback to improve processes and enhance client experience

Skills

Verbal communication

Written communication

Customer service

Teamwork

Digital literacy

Education

High school diploma or equivalent

Tools

Zoom

Digital record systems

Job description

Client Service Representative - Work From Home

For more than 70 years, we’ve proudly partnered with labor unions, credit unions, and professional associations across North America to provide reliable permanent benefits. Our mission is simple: protect working families by giving them security, stability, and peace of mind. As we continue to grow, we’re looking for driven individuals who want more than just a paycheck — people who are motivated by purpose, personal growth, and the opportunity to make a real difference.

Position Overview

We’re seekingentry-level representativesto serve as the first point of contact for members. In this role, you’ll explain benefit options, answer questions, and ensure families feel supported and confident in their coverage. It’s a great opportunity for individuals who thrive in people-focused work, enjoy collaborating in team environments, and want to build a meaningful career with lasting impact.

Key Responsibilities

Conduct virtual consultations with members via Zoom or phone to review benefits programs

Provide clear explanations, resolve concerns, and build long-term client trust

Maintain accurate records and complete all required documentation

Collaborate with team members to achieve performance goals

Share ideas and feedback to improve processes and enhance client experience

Qualifications

Legally eligible to work in the United States

High school diploma or equivalent (post-secondary education an asset)

Previous experience in customer service, sales, or teamwork-based roles preferred but not required

Comfortable with technology, including Zoom and digital record systems

Strong verbal and written communication skills

Skills That Will Help You Succeed

Collaborative, team-player mindset

Adaptable and able to thrive in new or challenging situations

Organized, dependable, and self-motivated

Confident when engaging with clients in a virtual environment

What We Offer

Comprehensive benefits package— health, dental, prescription coverage, life insurance, and travel protection

Remote-first flexibility— design a work schedule that fits your lifestyle

Recognition & rewards— performance-based bonuses and all-expenses-paid company trips (past destinations include Cancun, the Bahamas, and Las Vegas)

Career development— structured training, mentorship, and clear paths to advancement

Supportive culture— be part of a team where your contributions are valued and your growth is celebrated