Customer Service Representative - Remote

American Income Life: AO; Grand Rapids (MI); Remote; USD 38,000 - 54,000; Full time

Benefits offered by this job

Flexible work schedule

Performance-based bonuses

Career development opportunities

Annual incentive trips

Annual incentive trips

Career development

Job summary

A leading supplemental benefits provider is seeking a Customer Service Representative to assist clients remotely. In this role, you'll handle client inquiries and guide them through benefits information and enrollment processes. Ideal candidates will possess strong communication skills and a friendly demeanor. This position offers a flexible work schedule, weekly pay with performance bonuses, and opportunities for career growth. Join a supportive team dedicated to helping union members achieve financial security.

Qualifications

• Strong communication and interpersonal skills required.
• Energetic attitude and professional demeanor expected.
• Ability to work remotely in a digital environment crucial.
• Basic computer proficiency and ability to work in a digital environment.
• Team player who works well with all levels of the organization.
• Legally authorized to work in the U.S. or Canada.

Responsibilities

• Handle inbound/outbound calls to clients.
• Set virtual appointments and conduct presentations.
• Educate clients on available programs.
• Complete applications accurately.
• Maintain service standards and client records.
• Participate in leadership training and development opportunities.

Skills

Excellent verbal communication

Customer service or sales background

Basic computer proficiency

Team player

Basic computer skills

Team player

Professional demeanor

Job description

Customer Service Representative - Remote

About the job Customer Service Representative - Remote

We are the only 100% union-label supplemental benefits provider in the world, proudly serving over 40,000 unions and associations internationally. For more than 60 years, we’ve specialized in delivering supplemental and permanent benefit solutions to hardworking families who rely on us for financial security.

Position Overview:

We are looking for motivated and service-oriented individuals to join our remote team. You’ll work directly with union members who have requested benefits information, helping them understand their options and guiding them through the enrollment process.

Key Responsibilities:

Handle inbound and outbound calls with prospective clients

Set virtual appointments and conduct benefits presentations

Educate clients on available programs and coverage options

Complete applications and documentation with accuracy

Maintain high-quality service standards and client records

Participate in leadership training and development opportunities

What We’re Looking For:

Excellent verbal communication and interpersonal skills

Positive, energetic attitude and professional demeanor

Strong customer service or sales background (preferred, not required)

Basic computer proficiency and ability to work in a digital environment

Team player who works well with all levels of the organization

Legally authorized to work in the U.S. or Canada

What You’ll Receive:

100% remote work – no commuting required

Flexible work schedule to fit your lifestyle

Weekly pay plus performance-based monthly bonuses

Annual incentive trips to destinations like Cancun, the Bahamas, Las Vegas, and more for top performers

Career development and fast-track promotion opportunities

If you’re passionate about helping others, ready to grow in a supportive environment, and want a career that offers flexibility and high earning potential—apply today and take the first step toward a meaningful future.