Community Service Representative II & III Finance Department

Muskegon Heights; Michigan; On-site; USD 30,000 - 40,000; Full time

Job summary

A Michigan city is seeking a Community Service Representative to provide excellent customer service. The role requires strong problem-solving skills and the ability to manage records, data entry, and billing processes. The ideal candidate will have a High School Diploma or GED and two years of customer service experience.

Qualifications

• Strong systems analysis and record keeping skills.
• Ability to identify and troubleshoot problems independently.
• Experience with billing processes and account maintenance.

Responsibilities

• Provide excellent customer service to all citizens and staff.
• Identify and troubleshoot problems and bring issues to city staff.

Skills

Customer service

Problem-solving

Data entry

Record keeping

Cash handling

Education

High School Diploma or GED

Job description

The Community Service Representative should always provide excellent customer service to all citizens and staff. The position must be able to act independently and proactively to identify and troubleshoot problems and bring issues forward to city staff. The Community Service Representative needs to possess strong systems, analysis, record keeping, data entry, billing processes, account maintenance, and cash handling procedures. The Community Service Representative reports to the Finance Director.

MINIMUM QUALIFICATIONS

• High School Diploma or GED
• Two years customer service

The City of Muskegon Heights Does Not Discriminate Against Anyone Because of Ancestry, National Origin, Place of Birth, Sex, Age, religion, Creed, Disability, Sexual Orientation, Gender Identity, Weight