Customer Service Rep | Growth & Benefits, Mon-Fri

WaFd Bank; Ferndale (WA); On-site; USD 24,796 - 28,970; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k) plan

Stock options

Paid Parental Leave

Life and AD&D insurance

Long-term disability

Tuition Reimbursement

Employee assistance programs

Job summary

WaFd Bank is seeking a Customer Service Representative in Ferndale, WA. You will deliver friendly, accurate banking transactions and make a positive first impression in the branch. The role supports community financial health with Monday–Friday hours and weekends off.

Our CSR team values integrity, customer care, and teamwork, offering growth opportunities and a comprehensive benefits package. Join us to help clients with everyday banking and digital channels.

Qualifications

• High school diploma or approved equivalent.
• Basic math skills, 10-key and keyboarding.
• Proficient in standard Microsoft Office tools such as Excel, Word, Teams, and Outlook.
• Well-developed smart phone and digital channel skills.
• Must be organized and display excellent communication skills and a personable attitude.

Responsibilities

• Provide friendly, courteous service and accurate banking transactions as a CSR.
• Create a positive first impression in the branch and assist clients with inquiries.
• Adhere to bank policies and procedures and comply with applicable regulations.
• Maintain knowledge of products and services to support customers effectively.

Skills

Customer service

Communication skills

Integrity

Attention to detail

Digital literacy

Education

High school diploma

Basic math / 10-key

Tools

Excel

Word

Teams

Outlook

Job description

WaFd Bank is seeking a Customer Service Representative in Ferndale, WA. You will deliver friendly, accurate banking transactions and make a positive first impression in the branch. The role supports community financial health with Monday–Friday hours and weekends off.

Our CSR team values integrity, customer care, and teamwork, offering growth opportunities and a comprehensive benefits package. Join us to help clients with everyday banking and digital channels.