Customer Service Representative

Town of Smyrna; Smyrna (TN); On-site; USD 38,000 - 47,000; Full time

Benefits offered by this job

13 paid holidays

23 days PTO

Longevity bonus

Merit pay

Disability insurance

Employee Assistance Program

Life insurance

Retirement match

Education reimbursement

Wellness programs

Gym access

Job summary

The Town of Smyrna is seeking a Customer Service Representative in the Treasury Department to handle payments for taxes, utilities, and other city charges. The role emphasizes accuracy, customer service, and efficient processing of licenses, receipts, and records in a municipal setting.

Based in Smyrna, TN, this full-time position offers a base pay starting at the stated amount with potential performance and longevity bonuses, plus town-paid benefits and paid time off.

Qualifications

• High school diploma or GED required.
• Six months clerical experience preferred, especially in public sector.

Responsibilities

• Handle customer interactions over the phone and in person relating to tax, utility, and other city payments.
• Balance invoices and bills and perform administrative duties.
• Process applications for licenses and issue/renew licenses as needed.
• Provide accurate information and direct callers to the appropriate department.
• Record payments, balance accounts, and maintain records of payments received.
• Perform routine records creation, reports, memos, and prepare correspondence.

Education

High school diploma or GED

Six months clerical experience

Job description

PAY & BENEFITS:

Pay begins at $42,595.07 annually for a Customer Service Representative and is dependent upon applicable experience.

In addition to the base salary, this full-time position is eligible for an annual performance bonus and a longevity bonus.

BENEFITS :

Paid Holidays: 13 days

Paid Time Off : 23 days (7.08 hours per pay period)

Longevity Bonus : Based on Years of Service

Merit Pay : Based on performance (Annual Salary increase and Bonus)

Town Paid Benefits Include:

• Short and Long-Term Disability
• Employee Assistance Program
• Basic Life Insurance (1x Salary or $50k minimum, $10k spouse, & $5k child)
• Retirement Contribution & Match
• Education Reimbursement
• Free Wellness Programs and Free Gym Access

Insurance Premium Costs (includes vision & dental)

HSA: $20 single $110 family

OAP: $25 single $150 family

Description:

This classification is responsible for customer service duties in the treasury department. Duties and responsibilities include: dealing with the public over the phone and in person relating to the proper acceptance of tax, utility and other monies due the city; balancing invoices and bills, and performing various administrative duties.

The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job. Other duties may be required and assigned.

• Collects money by mail, phone, and in person, for various fees, taxes and bills such as property and personal property tax, business license taxes, beer tax, local option sales tax, solicitor and transient vendor permits, building and sign permits, utility bills, and penalties.
• Reports any discrepancies immediately to the supervisor
• Reviews and processes applications for various types of business licenses. Issues or renews licenses as needed.
• Provides excellent customer service by answering the phone in a timely manner and directing calls to appropriate personnel. Accurately take phone messages when necessary.
• As necessary, provides general information on town matters, events, or refers callers to specific departments.
• Checks amount of monies received against billing, enters data into computer and mails or gives receipt to finance. Keeps records on payments received. Accurately records payments and balances to insure accuracy.
• Deals with the public in person and by phone on routine matters pertaining to billing issues.
• Performs various administrative duties such as creating records, reports, correspondence, memos, etc. using word processing, spreadsheets, graphs, and PowerPoint presentations.
• Assists in ordering supplies, materials and other commodities. Maintains inventory of stored items.
• Conducts behavior at all times in a professional manner to reflect positively on customer's perception of the town.
• Promotes the teamwork environment. Assist s co-workers when necessary.
• Helps maintain the cleanliness of work area and facility.
• Any other duties as assigned.

• High school diploma or GED
• Six months clerical experience preferably working with the Public.