Customer Service Representative - Elitek Vehicle Services

Elitek Vehicle Services; United States; Hybrid; USD 24,796 - 31,684; Full time

Job summary

Elitek Vehicle Services is seeking a Customer Service Team member to deliver world-class support with expert knowledge, friendly communication, and efficient problem solving.

The role handles high-volume calls, uses Outlook, Word, and Excel, and collaborates with field staff to create work orders and schedule service calls. Hybrid schedule with in-office Tue-Thu, remote Mon and Fri; starting pay $18–$23 per hour depending on experience.

Qualifications

• Minimum High School Diploma or GED required.
• Bi-lingual: English & Spanish or English & French preferred.
• Sales or customer service experience, especially in a call center environment, preferred.

Responsibilities

• Provide a world-class customer experience by listening, solving problems, and delivering results.
• Use product knowledge and communication skills to build trust and create lasting relationships.
• Navigate business systems with confidence to ensure accuracy and efficiency for every customer interaction.
• Establish and maintain effective working relationships with new & existing customers with professionalism and strong interpersonal/communication skills.
• Perform heavy phone activity and computer use, handling field staff requests/inquiries.

Education

High School Diploma or GED

Additional Diploma

Tools

Outlook

Word

Excel

Job description

Customer Service Team – Elitek Vehicle Services

Join the Customer Service team, helping customers every day with expert knowledge, friendly support, and efficient solutions.

Responsibilities

• Provide a world‑class customer experience by listening, solving problems, and delivering results.
• Use product knowledge and communication skills to build trust and create lasting relationships.
• Navigate business systems with confidence to ensure accuracy and efficiency for every customer interaction.

Essential Job Duties

• Establish and maintain effective working relationships with new & existing customers through a high degree of professionalism and excellent interpersonal/communication skills.
• Perform heavy phone activity and computer use, handling field staff requests/inquiries regarding general issues.
• Receive incoming calls and create work orders.
• Manage timely responses to customers’ calls and inquiries.
• Plan, forecast, schedule, and communicate service calls with customers and technicians.
• Maintain an extremely well‑organized calendar.
• Perform other duties and additional responsibilities as directed, depending upon interest and capacity.

Schedule

• Monday – Friday 10:00 AM – 7:00 PM
• Tuesday – Thursday in office
• Monday & Friday remote

Pay

$18 – $23 per hour, depending on experience.

Minimum Requirements

• High School Diploma or GED.

Preferred Requirements

• Additional Diploma.
• Sales or customer service experience, especially in a call center environment.
• Bi‑Lingual: English & Spanish or English & French.

Knowledge, Skills & Abilities

• Arithmetic: ability to add, subtract, multiply, and divide in all units of measurement, using whole numbers, common fractions, and decimals; calculate rates, ratios, and percentages and interpret graphs.
• Frequent use of Outlook, Word, Excel, and graphics.
• Communicate basic messages orally; write brief messages and keep simple records; offer guidance on routine procedures.
• Problem solving: routine, repetitive, and generally solved by following clear directions and procedures.
• Decision making: primarily affects own job or assigned functional area; uses existing practices and supervisor guidance.
• Prioritize assigned and routine tasks; handle appropriately.

Essential Physical Demands & Work Environment

Work is primarily sedentary; must be able to sit for extended periods and use a computer, keyboard, and mouse frequently. Traveling may be required periodically, including overnight stays if position requirements necessitate. Must be able to lift up to 50 pounds.