Customer Service Representative

LKQ Corporation; United States; Hybrid; USD 24,796 - 31,684; Full time

Benefits offered by this job

Hybrid schedule

Job summary

Elitek Vehicle Services is seeking a customer service specialist to deliver exceptional experiences across phone and digital channels. You will listen to customers, resolve issues, and log details in our systems to ensure accurate service delivery.

The role emphasizes strong communication, problem solving, and timely follow-ups, with a hybrid schedule Monday–Friday and in-office days midweek. Prior experience in customer service is preferred, especially in a vehicle or tech-related environment.

Qualifications

• High School Diploma or GED required.
• Bi-Lingual in English and Spanish or French preferred.
• Sales or customer service experience, especially in a call center environment.
• Experience using common business software and CRM systems is a plus.

Responsibilities

• Establish and maintain professional relationships with customers.
• Handle high-volume calls and computer-based tasks.
• Field staff requests and inquiries regarding general issues.
• Receive incoming calls and create work orders.
• Respond to customer questions and inquiries in a timely manner.
• Schedule and communicate service calls with customers and technicians.
• Maintain an organized calendar for appointments and follow-ups.
• Perform additional duties as needed.

Skills

Customer service

Communication

Multi-tasking

Bilingual English/Spanish

Education

High School Diploma/GED

Tools

Outlook

Excel

Word

Job description

Join Our Customer Service Team at Elitek Vehicle Services!

Are you passionate about delivering outstanding customer experiences? At Elitek Vehicle Services, our Customer Service team is the heart of our business — helping customers every day with expert knowledge, friendly support, and efficient solutions.

In this role, you will:

• Provide a world-class customer experience by listening, solving problems, and delivering results.
• Use your product knowledge and communication skills to build trust and create lasting relationships.
• Navigate our business systems with confidence to ensure accuracy and efficiency for every customer interaction.

Pay

$18 - $23 per hour (depending on experience)

Essential Job Duties

• Establish and maintain effective working relationships with new & existing customers through a high degree of professionalism and excellent interpersonal/communication skills.
• Daily duties include heavy phone activity and computer use.
• Field staff requests/inquiries regarding general issues.
• Receive incoming calls and create work orders.
• Manage timely responses to customers' calls and inquiries.
• Plan, forecast, schedule and communicate service calls with customers and technicians.
• Maintain an extremely well-organized calendar.
• Other duties and additional responsibilities as directed, depending upon interest and capacity.

Supervisory Responsibilities

Not responsible for supervising employees.

Minimum Requirements

Hybrid Schedule: Monday - Friday 10:00 AM - 7:00 PM; Tuesday - Thursday in office; Monday & Friday remote.

Education & Experience

• High School Diploma/GED

Preferred Requirements

• Associate's Degree
• Sales or customer service experience, especially in a call center environment.
• Bi-Lingual, English & Spanish or English & French.

Knowledge / Skills / Abilities

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rates, ratios, and percentages and to draw and interpret graphs.
• Frequent use of Outlook, Word, Excel, graphics, etc.
• Basic messages communicated orally. May write brief messages and keep simple records. May explain and offer guidance on routine procedures.
• Problems encountered are routine, somewhat repetitive and generally solved by following clear directions and procedures.
• Decisions generally affect own job or assigned functional area.
• Results are defined and existing practices are used as guidelines for how to complete work activities; works closely with supervisor/manager who provides broad guidance and overall direction.
• Prioritize assigned and routine tasks. Handle appropriately.
• No additional competencies required.

Essential Physical Demands / Work Environment

• Work is primarily sedentary: must be able to sit for extended periods of time and use a computer, keyboard, and mouse, frequently.
• Travel may be required periodically, including overnight stays (contingent on position requirements).
• Must be able to lift up to 50 pounds.

Join us for an exciting career journey with positive, driven individuals.