Customer Service Rep - ADL

Keystone Automotive Industries; United States; On-site; USD 28,000 - 34,000; Full time

Job summary

LKQ Corp. is seeking motivated individuals to join our customer service team at Elitek Vehicle Services, delivering OEM-compliant vehicle labeling and exemplary service.

The role focuses on building relationships, handling calls, and producing accurate work orders to support automotive manufacturers and dealers. The ideal candidate has high school diploma, bilingual abilities, and experience in a call-center or customer service environment.

Qualifications

• Education: High School Diploma or GED.
• Preferred: Associate's Degree in Sales or Customer Service.
• Bilingual abilities: English & Spanish or English & French.

Responsibilities

• Establish and maintain professional relationships with new and existing customers.
• Handle heavy phone activity and computer use daily.
• Field staff inquiries and general issues from customers.
• Receive incoming calls and create work orders.
• Respond promptly to customer calls and inquiries.
• Plan, forecast, schedule and communicate service calls with customers and technicians.
• Maintain an organized calendar.
• Perform additional duties as needed.

Job description

We're looking for motivated individuals to join our team at LKQ Corporation. With opportunities for growth, competitive benefits, and a supportive work environment, LKQ is the place to be.

Join Our Customer Service Team at Elitek Vehicle Services!

At Elitek Vehicle Services, we're driven by innovation, quality, and exceptional customer service. As part of our Auto Data Labels departemnt, you'll support a business that provides OEM-compliant vehicle labeling and identification solutions to automotive manufacturers, dealerships, collision repair facilities, and aftermarket customers. Our team plays a critical role in ensuring customers receive accurate products, timely support, and an outstanding service experience.

Compensation

Compensation: $20/hr - $25/hr depending on experience.

Essential Job Duties

• Establish and maintain effective working relationships with new & existing customers through a high degree of professionalism and excellent interpersonal/communication skills.
• Daily duties include heavy phone activity and computer use.
• Field staff requests/inquiries regarding general issues.
• Receive incoming calls and create work orders.
• Manage timely responses to customers' calls and inquiries.
• Plan, forecast, schedule and communicate service calls with customers and technicians.
• Maintain an extremely well-organized calendar.
• Other duties and additional responsibilities as directed, depending upon interest and capacity.

Supervisory Responsibilities

Not responsible for supervising employees.

Minimum Requirements

• Education & Experience: High School Diploma/GED.
• Preferred Requirements: Associate's Degree; Sales or customer service experience, especially in a call center environment.
• Bi-Lingual, English & Spanish or English & French.

Knowledge/Skills/Abilities

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rates, ratios, and percentages and to draw and interpret graphs.
• Frequent use of Outlook, Word, Excel, graphics, etc.
• Basic messages communicated orally.
• May write brief messages and keep simple records.
• May explain and offer guidance on routine procedures.
• Problems encountered are routine, somewhat repetitive and generally solved by following clear directions and procedures.
• Decisions generally affect own job or assigned functional area. Results are defined and existing practices are used as guidelines for how to complete work activities; works closely with supervisor/manager who provides broad guidance and overall direction.
• Prioritize assigned and routine tasks. Handle appropriately. No additional competencies required.

Essential Physical Demands/Work Environment

• Work is primarily sedentary: must be able to sit for extended periods of time and use a computer, keyboard, and mouse, frequently.
• Travel may be required periodically, including overnight stays (contingent on position requirements).
• Must be able to lift up to 50 pounds.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled