Customer Service Representative / Dispatcher

Brandywine-Valley-Heating-and-Air-Conditioning; Exton (PA); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Paid Vacation & Sick Time

401K Contribution

Job summary

Brandywine Valley Heating and Air Conditioning in Exton, PA is seeking a Customer Service Representative to join our team. You will handle phone inquiries, schedule and dispatch service and sales appointments, and coordinate with field teams to ensure timely, high‑quality service.

You should be proficient with Excel and Word, comfortable with smartphones, email and text messaging, and able to build trust with customers while supporting managers and technicians.

Qualifications

• Experience handling inbound/outbound calls and scheduling.
• Ability to schedule and dispatch service appointments.
• Proficient with Excel and Word.
• Strong communication and interpersonal skills.
• Professional appearance and demeanor.

Responsibilities

• Answer the phone promptly and professionally.
• Schedule and book service or sales appointments.
• Dispatch and allocate resources.
• Coordinate scheduling with managers.
• Maintain accurate customer information.
• Assist with service, install, and sales departments.
• Upsell service agreements.
• Meet goals and assist with plans.

Skills

Customer service

Scheduling

Dispatch

Communication

Interpersonal skills

Time management

Data entry

Excel

Word

Phone etiquette

Tools

Excel

Word

Email

Text messaging

Job description

Join Our Brandywine Team

Are you ready to advance your career

in a dynamic and essential industry?

We are expanding rapidly and seeking motivated individuals to join our team.

Customer Service Representative

At Brandywine Heating and Air Conditioning we believe our success comes from our people. We are looking for candidates who are eager to Grow, Learn. and Work Collaboratively. If you are driven by challenges and see them as opportunities, we want to hear from you.

Why Join us?

• Professional Growth: continuous learning and development opportunities
• Team Environment:Work with a supportive and collaborative team.
• Ethical Standards:We do the right thing for our Clients and Employees
• Family Owned and operated

Start your journey with us and take the first step toward a rewarding career.

*We are an Equal Opportunity Employer; all inquiries are kept confidential.

Position Purpose (Summary)

The function of this position is to:

• Schedule and book the service or sales appointments when clients and prospects call.
• Be available to work Monday through Friday with a rotating Saturday shift.
• Dispatch, manage and allocate resources to meet the expectations of our clients.
• Process paperwork from service techs, payments from the customers and respect the confidentiality of all information that they encounter.

Customer Service Representative Responsibilities/Duties/Functions/Tasks

• Answer the phone promptly and professionally.
• Call customers to confirm maintenance appointments and schedule the client appointment while assigning/matching qualified staff to perform the work.
• Work closely with managers to coordinate scheduling and dispatch.
• Perform dispatching and scheduling of service technicians and team members.
• Sell new service agreements and renew existing service agreements.
• Grow, monitor, and maintain the maintenance programs; update changes in ownership, and review the reasons for non-renewals.
• Communicate clearly, precisely, and in a friendly manner. Take and deliver messages as appropriate. Ensure messages are received and follow up as appropriate.
• Ensure the accurate capture, data entry and maintenance of customer information.
• Work closely with the service, install, and sales departments, recognizing and identifying possible sales opportunities and facilitating appropriate follow up.
• Be familiar with our company, products, and services, while continuously improving knowledge of HVAC work, and how Brandywine Valley Heating and Air Conditioning operates to benefit the customer.
• Alert managers quickly to significant customer issues, serving as a champion of the customers to our company.
• Win the confidence of new clients when they call for service or repairs.
• Perform customer satisfaction calls when required.
• Have and/or develop a good working knowledge of our products and services being offered. This may require additional study and training both on and off site.
• Meet established goals and objectives as they relate to the position and assist with developing plans to meet or exceed goals.
• Regularly review and monitor progress against goals and seek assistance as needed.
• Communicate effectively with associates, superiors, vendors, and customers.
• Possess superior interpersonal skills.
• Efficiently manage time and schedules.
• Be computer literate to the extent necessary to fulfill this function. Knowledge of Excel and Word is required. Should also be very familiar with the use of smart phones, email, and text messaging.
• Must be capable of understanding client needs, and favorably influence their decision.
• Constantly be learning through training from suppliers, trade shows, seminars, independent study, and other employees.
• Clean, neat and professional appearance.
• Other duties as assigned

Benefits

• Health Insurance for employee is 100% paid by employer
• Dental Insurance
• Vision Insurance
• Paid Vacation and Sick time401K with Employer Contribution