HVAC Customer Success & Scheduling Specialist

Brandywine-Valley-Heating-and-Air-Conditioning; Exton (PA); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Paid Vacation & Sick Time

401K Contribution

Job summary

Brandywine Valley Heating and Air Conditioning in Exton, PA is seeking a Customer Service Representative to join our team. You will handle phone inquiries, schedule and dispatch service and sales appointments, and coordinate with field teams to ensure timely, high‑quality service.

You should be proficient with Excel and Word, comfortable with smartphones, email and text messaging, and able to build trust with customers while supporting managers and technicians.

Qualifications

• Experience handling inbound/outbound calls and scheduling.
• Ability to schedule and dispatch service appointments.
• Proficient with Excel and Word.
• Strong communication and interpersonal skills.
• Professional appearance and demeanor.

Responsibilities

• Answer the phone promptly and professionally.
• Schedule and book service or sales appointments.
• Dispatch and allocate resources.
• Coordinate scheduling with managers.
• Maintain accurate customer information.
• Assist with service, install, and sales departments.
• Upsell service agreements.
• Meet goals and assist with plans.

Skills

Customer service

Scheduling

Dispatch

Communication

Interpersonal skills

Time management

Data entry

Excel

Word

Phone etiquette

Tools

Excel

Word

Email

Text messaging

Job description

Brandywine Valley Heating and Air Conditioning in Exton, PA is seeking a Customer Service Representative to join our team. You will handle phone inquiries, schedule and dispatch service and sales appointments, and coordinate with field teams to ensure timely, high‑quality service.

You should be proficient with Excel and Word, comfortable with smartphones, email and text messaging, and able to build trust with customers while supporting managers and technicians.