HVAC Customer Service & Dispatch Specialist

Brandywine Valley Heating and Air Conditioning; Exton (PA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Paid Vacation and Sick Time

401K with Employer Contribution

Job summary

Brandywine Valley Heating and Air Conditioning is hiring a Customer Service Representative to support daily operations, scheduling, dispatch, and customer communications in a fast-paced environment.

The role requires strong customer service skills, proficiency in Excel and Word, and the ability to coordinate with service technicians and managers to ensure timely, high-quality HVAC service for clients.

Qualifications

• Experience in customer service is preferred.
• Strong communication and interpersonal skills.
• Proficiency with Excel and Word required.

Responsibilities

• Answer the phone promptly and professionally.
• Schedule and confirm maintenance and service appointments.
• Coordinate scheduling and dispatch with managers.
• Maintain accurate customer information and records.
• Identify potential service opportunities and follow up.

Skills

Customer service

Communication

Scheduling/Dispatch

Excel/Word

Job description

Brandywine Valley Heating and Air Conditioning is hiring a Customer Service Representative to support daily operations, scheduling, dispatch, and customer communications in a fast-paced environment.

The role requires strong customer service skills, proficiency in Excel and Word, and the ability to coordinate with service technicians and managers to ensure timely, high-quality HVAC service for clients.