Customer Service Representative and Dispatcher

Home Hvac Services; West Chester (Chester County); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Opportunity for advancement

Paid time off

401(k) matching

Dental insurance

Job summary

Home HVAC Services is seeking a Customer Service Representative & Dispatcher to be a key member of our team in West Chester, PA. You will handle service requests, schedule appointments, and assist with dispatching daily work to technicians.

You should have strong written and verbal communication, a detail‑oriented approach, and proficiency with Microsoft Office. This on-site role offers growth opportunities and a collaborative, customer‑focused environment.

Qualifications

• Minimum two years of admin experience.
• Excellent written and verbal communication skills.
• Detail-oriented with strong data entry skills.
• Positive attitude and team player.
• Proficient with Microsoft Office.

Responsibilities

• Receive incoming calls in a professional and courteous manner
• Scheduling appointments
• Assigning daily work/calls to other team members
• Perform marketing and sales functions to sell additional work and earn business
• Complete work orders, return customer calls and respond to customer complaints
• Maintain office services by organizing office operations and procedures, and preparing and reviewing purchase orders.
• Perform other duties as needed which may include cross-training in related positions

Skills

Strong communication

Data entry

Detail-oriented

Team player

Microsoft Office

Tools

MS Office

Typing

Job description

Benefits:

• Health insurance
• Opportunity for advancement
• Paid time off
• 401(k) matching
• Dental insurance

As a Customer Service Representative & Dispatcher, you are a key member of the team and represent Home HVAC Services on support calls. You are responsible for handling service requests and customer complaints. Exemplifying our code of values by showing respect and courtesy to all customers and employees.

You are self-motivated, energetic, and enjoy helping people. You are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day-to-day basis.

Specific Responsibilities:

• Receive incoming calls in a professional and courteous manner
• Scheduling appointments
• Assigning daily work/calls to other team members
• Perform marketing and sales functions to sell additional work and earn business
• Complete work orders, return customer calls and respond to customer complaints
• Maintain office services by organizing office operations and procedures, and preparing and reviewing purchase orders.
• Perform other duties as needed which may include cross-training in related positions

Job Requirements:

• Minimum two years of admin experience
• Strong written and verbal communication skills
• Detail-oriented with strong data entry skills
• Positive Attitude
• Team player who can work independently
• General computer knowledge, including Microsoft Office
• Typing skills are a plus

This is not a remote position.

Home HVAC Services is a trusted name in the field of heating and air conditioning installation, maintenance, and repair. We are proud of our reputation for putting clients first and getting the job done right, every time. We are a team of qualified experts dedicated to living our code of values of Respect, Integrity, and Customer Focus.