Customer Service Representative / Dispatcher

Hunter Super Techs - TurnPoint; Crystal River (FL); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Vacation 1 week

Health insurance

Dental/Vision Insurance

Paid holidays

Job summary

Aire Serv is seeking a Customer Service Representative & Dispatcher in Crystal River, FL. You will handle service requests, schedule appointments, assign daily work, and respond to customer concerns while upholding our values of respect and integrity.

The role requires strong communication, detail orientation, and the ability to manage multiple tasks. A friendly, proactive attitude and teamwork will help you thrive in a fast-paced environment.

Qualifications

• Administrative experience preferred.
• Strong written and verbal communication skills.
• Detail-oriented with strong data entry skills.
• Positive attitude and team player mindset.
• General computer knowledge including Microsoft Office.
• Typing skills are a plus.

Responsibilities

• Receive incoming calls in a professional and courteous manner.
• Scheduling appointments.
• Assigning daily work/calls to other team members.
• Perform marketing and sales functions to sell additional work and earn business.
• Complete work orders, return customer calls and respond to customer complaints.
• Maintain office services by organizing office operations and procedures, and preparing and reviewing purchase orders.
• Perform other duties as needed which may include cross-training in related positions.

Skills

Administrative experience

Communication skills

Attention to detail

Positive attitude

Team player

MS Office

Typing skills

Tools

Microsoft Office

Job description

Location: 6575 West Gulf to Lake Hwy, Crystal River, FL, 34429

Pay ranges from $13-$18 an hour depending on experience.

Benefits:1 week vacationHealth InsuranceDental/Vision InsurancePaid Holidays

As a Customer Service Representative & Dispatcher, you are a key member of the team and represent Aire Serv on support calls. You are responsible for handling service requests and customer complaints. Exemplifying our code of values by showing respect and courtesy to all customers and employees.You are self-motivated, energetic, and enjoy helping people. You are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day-to-day basis.

Specific Responsibilities:

• Receive incoming calls in a professional and courteous manner
• Scheduling appointments
• Assigning daily work/calls to other team members
• Perform marketing and sales functions to sell additional work and earn business
• Complete work orders, return customer calls and respond to customer complaints
• Maintain office services by organizing office operations and procedures, and preparing and reviewing purchase orders.
• Perform other duties as needed which may include cross-training in related positions

Job Requirements:

• Administrative experience preferred
• Strong written and verbal communication skills
• Detail-oriented with strong data entry skills
• Positive Attitude
• Team player who can work independently
• General computer knowledge, including Microsoft Office
• Typing skills are a plus

With more than 200 locations throughout the United States and Canada, Aire Serv is a trusted name in the field of heating and air conditioning installation, maintenance, and repair. We are proud of our reputation for putting clients first and getting the job done right the first time, every time. We are a team of qualified experts dedicated to living our code of values of Respect, Integrity, and Customer Focus while having fun in the process!