Customer Service Representative/Dispatcher

Aire Serv; Melbourne (FL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health Insurance

IRA match

Paid Vacation

Paid Holidays

Positive work environment

Job summary

Aire Serv is seeking a Customer Service Representative/Dispatcher to join our team and be the first point of contact for customers. You will handle service requests, manage scheduling, and assist with customer communications to ensure satisfaction.

The role emphasizes accuracy, timely responses, and teamwork within a positive work environment. Health benefits and a supportive culture are highlighted as key parts of our employment experience.

Qualifications

• Minimum two years admin experience.
• Strong written and verbal communication skills.
• Detail-oriented with strong data entry skills.
• Proficient computer skills, including Microsoft Office.
• Typing skills are a plus.

Responsibilities

• Receive incoming calls in professional, timely and courteous manner.
• Perform marketing and sales functions to sell additional work and earn business.
• Complete work orders, return customer calls, and respond to customer complaints.
• Maintain office operations and procedures, preparing and reviewing purchase orders.
• Perform other duties as needed which may include cross-training in related positions.

Skills

Admin experience

Communication skills

Data entry

Team player independent

Microsoft Office

Typing skills

Tools

Microsoft Office

Job description

Future Opening: Customer Service Representative/Dispatcher

With more than 200 locations throughout the United States and Canada, Aire Serv is a trusted name in the field of heating and air conditioning installation, maintenance, and repair. We are proud of our reputation for putting clients first and getting the job done right the first time, every time. We are a team of qualified experts dedicated to living our code of values of Respect, Integrity, and Customer Focus while having fun in the process!

As a Customer Service Representative, you are a key member of the team and frequently the first point of contact for our customers. You are responsible for handling service requests and customer complaints. Exemplifying our code of values by showing respect and courtesy to all customers and employees.

You are self-motivated, energetic, and enjoy helping people. You are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day-to-day basis.

Specific Responsibilities

• Receive incoming calls in professional, timely and courteous manner
• Perform marketing and sales functions to sell additional work and earn business
• Complete work orders, return customer calls, and respond to customer complaints
• Maintain office services by organizing office operations and procedures, preparing and reviewing purchase orders.
• Perform other duties as needed which may include cross-training in related positions

Job Requirements

• Minimum two years admin experience
• Strong written and verbal communication skills
• Detail-oriented with strong data entry skills
• Team player who can work independently
• General computer knowledge, including Microsoft Office
• Typing skills a plus
• Health Insurance
• IRA match
• Paid Vacation
• Paid Holidays
• Positive work environment

We believe in doing the job right. And part of the job is creating a company worth working for. So when you put on that Aire Serv® uniform, you become part of a place that will take care of you the way our franchise owners take care of their own family and friends. Grounded in honesty, integrity, and no surprises. Excellent customer service can’t happen without happy, motivated, and committed employees. Which is where you come in. People like you make what the Aire Serv franchise owners do possible and creating a team that shares and exemplifies our values is as important as providing quality service for heating and cooling systems.

*All independently owned and operated franchised businesses operate under the service brands’ marks, trademarks, trade names, logos, emblems, slogans, or other indicia of origin in connection with the Aire Serv® franchise system within a specified geographical area. Only the independently owned and operated franchised business shall have any interaction with or authority for its business and make all employment related decisions related to its franchised business.

What accomplishment are you most proud of personally or professionally? *

Are you willing to complete a background check of felony convictions? *

Are you comfortable with computers, email, using the internet, and learning new computer programs? *

How would you define customer satisfaction? *