Customer Service Representative and Dispatcher

Velocity Staffing; Shreveport (LA); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Health insurance

Paid time off

Training & development

Vision insurance

Job summary

A staffing agency in Shreveport seeks a Customer Service Representative & Dispatcher to handle service requests and customer complaints. This role demands a self-motivated individual with a positive attitude and strong communication skills. Responsibilities include scheduling appointments, managing daily work, and organizing office operations. The successful candidate will have at least two years of administrative experience and general computer knowledge, including proficiency with Microsoft Office. Competitive benefits package offered.

Qualifications

• Minimum two years of admin experience.
• Positive attitude and ability to work independently.

Responsibilities

• Receive incoming calls professionally.
• Schedule appointments and assign daily work.
• Perform marketing and sales functions.
• Complete work orders and respond to complaints.
• Organize office operations and prepare purchase orders.

Skills

Strong written and verbal communication skills

Detail-oriented

Team player

General computer knowledge (Microsoft Office)

Typing skills

Self-motivated

Job description

Benefits:

(Benefits package varies by location)

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

As a Customer Service Representative & Dispatcher, you are a key member of the team and represent Aire Serv on support calls. You are responsible for handling service requests and customer complaints. Exemplifying our code of values by showing respect and courtesy to all customers and employees.

You are self‑motivated, energetic, and enjoy helping people. You are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day‑to‑day basis.

Specific Responsibilities:

• Receive incoming calls in a professional and courteous manner
• Scheduling appointments
• Assigning daily work/calls to other team members
• Perform marketing and sales functions to sell additional work and earn business
• Complete work orders, return customer calls and respond to customer complaints
• Maintain office services by organizing office operations and procedures, and preparing and reviewing purchase orders.
• Perform other duties as needed which may include cross‑training in related positions

Job Requirements:

• Minimum two years of admin experience
• Strong written and verbal communication skills
• Detail‑oriented with strong data entry skills
• Positive Attitude
• Team player who can work independently
• General computer knowledge, including Microsoft Office
• Typing skills are a plus

We are actively interviewing for this position - Apply today and our hiring manager will follow up!

With more than 200 locations throughout the United States and Canada, Aire Serv is a trusted name in the field of heating and air conditioning installation, maintenance, and repair. We are proud of our reputation for putting clients first and getting the job done right the first time, every time. We are a team of qualified experts dedicated to living our code of values of Respect, Integrity, and Customer Focus while having fun in the process!