Customer Service Representative / Dispatcher

Aire Serv of Smith County; Boca Raton (FL); On-site; USD 24,796 - 31,684; Full time

Job summary

Aire Serv of Smith County in Boca Raton is seeking a Customer Service Representative & Dispatcher to handle service requests and customer calls. You will represent Aire Serv on support calls, manage scheduling, lead management, and daily assignments while upholding our values of Respect, Integrity, and Customer Focus.

You are self-motivated, energetic, and dedicated to delivering high levels of customer satisfaction with professional communication and teamwork across the service team.

Qualifications

• Proficient in SERVICE TITAN.
• Administrative experience preferred.
• Strong written and verbal communication skills.
• Detail-oriented with strong data entry skills.
• Positive Attitude.
• Team player who can work independently.
• General computer knowledge, including Microsoft Office: Word, Excel, Outlook, etc.
• Typing skills are a plus.

Responsibilities

• Receive incoming calls in a professional and courteous manner
• Outbound calls
• Lead Management
• Inventory
• Scheduling appointments
• Assigning daily work/calls to other team members
• Perform marketing and sales functions to sell additional work and earn business
• Complete work orders, return customer calls and respond to customer complaints
• Maintain office services by organizing office operations and procedures, and preparing and reviewing purchase orders
• Perform other duties as needed which may include cross-training in related positions

Skills

Strong written and verbal沟通

Detail-oriented

Customer service

Team player

Tools

SERVICE TITAN

Microsoft Office

Job description

Pay: $18-$23 per hour-- MUST HAVE SERVICE TITAN EXPERIENCE.

As a Customer Service Representative & Dispatcher, you are a key member of the team and represent Aire Serv on support calls. You are responsible for handling service requests and customer complaints. Exemplifying our code of values by showing respect and courtesy to all customers and employees.

You are self-motivated, energetic, and enjoy helping people. You are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day-to-day basis.

Specific Responsibilities:

• Receive incoming calls in a professional and courteous manner
• Outbound calls
• Lead Management
• Inventory
• Scheduling appointments
• Assigning daily work/calls to other team members
• Perform marketing and sales functions to sell additional work and earn business
• Complete work orders, return customer calls and respond to customer complaints
• Maintain office services by organizing office operations and procedures, and preparing and reviewing purchase orders
• Perform other duties as needed which may include cross-training in related positions

Job Requirements:

• Proficient in SERVICE TITAN
• Administrative experience preferred
• Strong written and verbal communication skills
• Detail-oriented with strong data entry skills
• Positive Attitude
• Team player who can work independently
• General computer knowledge, including Microsoft Office: Word, Excel, Outlook, etc.
• Typing skills are a plus

With more than 200 locations throughout the United States and Canada, Aire Serv is a trusted name in the field of heating and air conditioning installation, maintenance, and repair. We are proud of our reputation for putting clients first and getting the job done right the first time, every time. We are a team of qualified experts dedicated to living our code of values of Respect, Integrity, and Customer Focus while having fun in the process!