Customer Service Representative and Dispatcher for Home Warranty Work HVAC

Aire Serv of The Emerald Coast; Miramar Beach (FL); On-site; USD 29,000 - 50,000; Full time

Job summary

A home service provider in Miramar Beach is looking for a Customer Service Representative and Dispatcher to handle home warranty calls. Responsibilities include receiving incoming calls, scheduling appointments, and ensuring excellent customer service. The ideal candidate will have strong communication skills, a positive attitude, and computer knowledge. The compensation ranges from $29,000 to $50,000 per year depending on experience. Join a team that values respect, integrity, and customer focus.

Qualifications

• Minimum Positive Attitude.
• Strong written and verbal communication skills essential.
• Detail-oriented with strong data entry skills.

Responsibilities

• Receive incoming calls in a professional manner.
• Schedule appointments and assign tasks to team members.
• Perform marketing to sell additional services.

Skills

Positive Attitude

Strong written and verbal communication skills

Detail-oriented

Team player

General computer knowledge

Typing skills

Tools

Microsoft Office

Job description

Overview

Future Opening: Customer Service Representative and Dispatcher for Home Warranty Work HVAC

With more than 200 locations throughout the United States and Canada, Aire Serv is a trusted name in the field of heating and air conditioning installation, maintenance, and repair. We are proud of our reputation for putting clients first and getting the job done right the first time, every time. We are a team of qualified experts dedicated to living our code of values of Respect, Integrity, and Customer Focus while having fun in the process!

As a Customer Service Representative & Dispatcher, you are a key member of the team and represent Aire Serv on support calls. You are responsible for handling service requests and customer complaints. Exemplifying our code of values by showing respect and courtesy to all customers and employees. This position will be to handle all Home Warranty calls and dealing with our team of Service Professionals that will be handling those calls.

You are self-motivated, energetic, and enjoy helping people. You are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day-to-day basis.

Responsibilities

• Receive incoming calls in professional and courteous manner
• Scheduling appointments
• Assigning daily work/calls to other team members
• Perform marketing and sales functions to sell additional work and earn business
• Complete work orders, return customer calls, and respond to customer complaints
• Maintain office services by organizing office operations and procedures, preparing and reviewing purchase orders.
• Perform other duties as needed which may include cross-training in related positions

Job Requirements

• Minimum Positive Attitude
• Strong written and verbal communication skills
• Detail-oriented with strong data entry skills
• Team player who can work independently
• General computer knowledge, including Microsoft Office
• Typing skills a plus

Compensation

Compensation: $29,000 to $50,000 per year dependent on experience

We believe in doing the job right. And part of the job is creating a company worth working for. So when you put on that Aire Serv® uniform, you become part of a place that will take care of you the way our franchise owners take care of their own family and friends. Grounded in honesty, integrity, and no surprises. Excellent customer service can’t happen without happy, motivated, and committed employees. Which is where you come in. People like you make what the Aire Serv franchise owners do possible and creating a team that shares and exemplifies our values is as important as providing quality service for heating and cooling systems.

*All independently owned and operated franchised businesses operate under the service brands’ marks, trademarks, trade names, logos, emblems, slogans, or other indicia of origin in connection with the Aire Serv® franchise system within a specified geographical area. Only the independently owned and operated franchised business shall have any interaction with or authority for its business and make all employment related decisions related to its franchised business.

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Comments

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