Customer Service Representative - Datacom Solutions - Indianapolis, IN

KirbyRisk; Indianapolis (IN); On-site; USD 32,000 - 44,000; Full time

Benefits offered by this job

Medical, RX, Dental, and Vision

Life insurance & Employee Assistance

401(k) with match & Profit Sharing

Job summary

Kirby Risk Electrical Supply in Indianapolis, IN is seeking a Customer Service Representative for Datacom Solutions. You will be the primary contact for customers, coordinating with sales and vendors to ensure accurate, on-time delivery of products and solutions.

Ideal candidates have 2+ years of relevant experience, strong communication skills, and a detail-oriented approach. This role offers growth within a company that values accuracy, collaboration, and excellence with a Monday–Friday

Qualifications

• College coursework and/or 2+ years of relevant work experience.
• Strong written, verbal, and interpersonal communication skills.
• Detail-oriented with excellent organizational abilities.

Responsibilities

• Be the go-to contact for customer needs, delivering top-tier support.
• Partner with outside sales to support customers and strengthen relationships.
• Coordinate with vendors to ensure on-time delivery.
• Support product launches and training events.
• Handle counter and inside sales, warehousing, inventory management, and order entry.

Skills

Customer service experience

Written and verbal communication

Detail oriented

Adaptability / quick learner

B2B sales background

Education

College coursework

Job description

Customer Service Representative - Datacom Solutions - Indianapolis, IN

5620 Elmwood Ct, Indianapolis, IN 46203, USA

Job Description

Posted Monday, July 27, 2026 at 4:00 AM

Customer Service Representative – Datacom Solutions
Indianapolis, IN

If so, we want you on our team.

At Kirby Risk Electrical Supply, our Customer Service Representatives play a vital role in helping customers get the products and solutions they need—on time, every time. You’ll join a team that values accuracy, collaboration, and a commitment to excellence.

What You’ll Do as a Customer Service Representative

In this multi-faceted role, you’ll be the go-to contact for customer needs, providing top-tier support and ensuring every interaction reflects the Kirby Risk standard of service.

You’ll:

• Deliver outstanding customer service—exceeding expectations and honoring every commitment.
• Partner with outside sales to support customers and strengthen relationships.
• Coordinate with vendors to ensure products are delivered accurately and on schedule.
• Support corporate marketing efforts such as product launches and training events.
• Engage in a variety of responsibilities, including:
• Counter and Inside Sales
• Warehousing and Inventory Management
• Vendor and Customer Communications
• Order Entry and Product Support

Every day is an opportunity to make a difference for our customers and grow within a company that invests in your future.

What Makes You a Great Fit

• College coursework and/or 2+ years of relevant work experience
• Strong written, verbal, and interpersonal communication skills
• Detail-oriented with excellent organizational abilities
• Quick learner who’s eager to grow and apply new knowledge
• Experience in business-to-business sales or electrical distribution preferred

What to Expect in This Role

• Ability to lift up to 50 lbs.
• Valid driver’s license required
• Comfort with multi-line phone systems and warehouse operations
• Experience with inventory management and loading/unloading shipments
• Schedule: Monday–Friday, 7 am–5 pm, with overtime as needed

Why Kirby Risk?

Founded in 1926, Kirby Risk is a trusted leader in electrical supply, manufacturing, and mechanical solutions. Our culture is built on teamwork, respect, and a shared commitment to helping our customers succeed.

When you join Kirby Risk, you’re not just taking a job—you’re building a career with opportunities for growth and development.

Benefits That Work for You

We offer a comprehensive package designed to support your health, career, and future:

• Medical, RX, Dental, and Vision insurance
• Life insurance & Employee Assistance Programs
• 401(k) with company match & Profit Sharing

A Safe Workplace is a Drug-Free Workplace

5620 Elmwood Ct, Indianapolis, IN 46203, USA