Customer Service Representative - Data Communications

Kirby Risk; Indianapolis (IN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Life insurance

401(k) with company match

Profit sharing

Job summary

Kirby Risk is seeking a Customer Service Representative for Datacom Solutions in Indianapolis. The role focuses on delivering outstanding customer service, supporting sales, coordinating with vendors, and assisting in marketing efforts to ensure customer satisfaction and timely product delivery.

This position requires strong communication, attention to detail, and willingness to grow within a company that values teamwork and reliability.

Qualifications

• 2+ years of relevant work experience preferred.
• Strong written and verbal communication skills.
• Detail-oriented with excellent organizational abilities.

Responsibilities

• Deliver outstanding customer service and honor commitments.
• Partner with outside sales to support customers and strengthen relationships.
• Coordinate with vendors to ensure on-time delivery and accuracy.
• Support corporate marketing efforts such as product launches and training events.
• Handle counter and inside sales, warehousing and inventory management, and order entry.

Skills

Customer service

Communication skills

Detail-oriented

Organizational skills

Education

College coursework

Job description

Customer Service Representative - Datacom Solutions

Are you the person customers look for when they walk in- because you know your stuff and get things done? Do you enjoy solving problems on the spot, building real relationships at the counter, and being the go-to resource customers trust to keep their jobs moving?

What You'll Do as a Customer Service Representative

In this multi-faceted role, you'll be the go-to contact for customer needs, providing top-tier support and ensuring every interaction reflects the Kirby Risk standard of service.

You'll:

• Deliver outstanding customer service- exceeding expectations and honoring every commitment.


• Partner with outside sales to support customers and strengthen relationships.


• Coordinate with vendors to ensure products are delivered accurately and on schedule.


• Support corporate marketing efforts such as product launches and training events.


• Engage in a variety of responsibilities, including:


• Counter and Inside Sales


• Warehousing and Inventory Management


• Vendor and Customer Communications


• Order Entry and Product Support

Every day is an opportunity to make a difference for our customers and grow within a company that invests in your future.

What Makes You a Great Fit

• College coursework and/or 2+ years of relevant work experience


• Strong written, verbal, and interpersonal communication skills


• Detail-oriented with excellent organizational abilities


• Quick learner who's eager to grow and apply new knowledge


• Experience in business-to-business sales or electrical distribution preferred

What to Expect in This Role

• Ability to lift up to 50 lbs.


• Valid driver's license required


• Comfort with multi-line phone systems and warehouse operations


• Experience with inventory management and loading/unloading shipments


• Schedule: Monday-Friday, 7 am-5 pm, with overtime as needed

Why Kirby Risk?

Founded in 1926, Kirby Risk is a trusted leader in electrical supply, manufacturing, and mechanical solutions. Our culture is built on teamwork, respect, and a shared commitment to helping our customers succeed.

When you join Kirby Risk, you're not just taking a job-you're building a career with opportunities for growth and development.

Benefits That Work for You

We offer a comprehensive package designed to support your health, career, and future:

• Medical, RX, Dental, and Vision insurance


• Life insurance & Employee Assistance Programs


• 401(k) with company match & Profit Sharing