Customer Service Supervisor - Portage, IN

Kirby Risk; Portage (IN); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Employee assistance

Tuition reimbursement

On-the-job training

401(k) match

Profit sharing

Paid time off

Job summary

Kirby Risk Electrical Supply in Portage, IN is seeking a Customer Service Supervisor to lead branch customer service initiatives and foster employee development. You will oversee Sales Support, Warehouse, Counter, Inside Sales, and Delivery Drivers, ensuring accurate staffing and a professional customer experience.

The ideal candidate has at least 5 years in wholesale, 3+ years in leadership, strong communication, and knowledge of electrical products.

Qualifications

• High School Diploma or GED required.
• 5+ years of relevant wholesale industry experience.
• 3+ years of strong interpersonal leadership and customer contact skills.
• Knowledge of electrical products and their applications.
• Strong written, verbal, and interpersonal communication skills.
• Detail-oriented with excellent organizational abilities.
• Ability to lead by example, promote morale, goal setting and teamwork.
• Computer skills and aptitude; Microsoft Office.

Responsibilities

• Foster a culture of accountability, teamwork, and employee engagement that encourages growth and continuous improvement
• Monitor branch scheduling to ensure adequate staffing for daily operational needs
• Select, train, mentor, coach, and conduct performance reviews to promote employee development
• Partner with branch leadership on employee selection, onboarding, and assimilation in the branch culture
• Create and cultivate relationships with other branches, departments, customers, and vendors to drive collaboration and support branch success
• Proactively resolve customer issues by identifying solutions and coordinating appropriate resources to minimize disruptions and maintain customer confidence
• Manage all branch operations including Sales Support, Warehouse, Counter, Inside Sales, and Delivery Drivers to maintain continuity and operational effectiveness
• Guarantee the customer counter experience by following planogram standards and maintaining displays, ensuring a clean, organized, and professional customer-facing environment
• Promote a safe work environment and ensure compliance with company safety practices and procedures

Skills

Leadership

Customer service

Interpersonal skills

Communication skills

Microsoft Office

Electrical products knowledge

Attention to detail

Education

High School Diploma/GED

Job description

Customer Service Supervisor – Electrical Supply

Portage, IN

We're seeking a motivated leader who is passionate about developing people, strengthening teams, and embodying customer service excellence!

At Kirby Risk Electrical Supply, our Customer Service Supervisors play a critical role in driving branch success through customer service, employee development, operational effectiveness, and collaborative leadership.

What You'll Do as a Customer Service Supervisor

• Foster a culture of accountability, teamwork, and employee engagement that encourages growth and continuous improvement
• Monitor branch scheduling to ensure adequate staffing for daily operational needs
• Select, train, mentor, coach, and conduct performance reviews to promote employee development
• Partner with branch leadership on employee selection, onboarding, and assimilation in the branch culture
• Create and cultivate relationships with other branches, departments, customers, and vendors to drive collaboration and support branch success
• Proactively resolve customer issues by identifying solutions and coordinating appropriate resources to minimize disruptions and maintain customer confidence
• Manage all branch operations including Sales Support, Warehouse, Counter, Inside Sales, and Delivery Drivers to maintain continuity and operational effectiveness
• Guarantee the customer counter experience by following planogram standards and maintaining displays, ensuring a clean, organized, and professional customer-facing environment
• Promote a safe work environment and ensure compliance with company safety practices and procedures

What Makes You a Great Fit

• High School Diploma/GED
• 5+ years of relevant work experience in wholesale industry
• 3+ years of strong interpersonal leadership and customer contact skills
• Knowledge of electrical products and their applications
• Strong written, verbal, and interpersonal communication skills
• Committed to best practices for leadership competencies, people development, and learning
• Detail-oriented with excellent organizational abilities
• Ability to lead by example, promote morale, goal setting and demonstrate teamwork
• Computer skills and aptitude; Microsoft Office

What To Expect In This Role

• Ability to push, pull, carry, lift up to 50 lbs.
• Sit, stand, or walk for extended periods of time
• Bend, stoop, twist, reach, pinch, grab, and shift positions frequently
• Talk or hear both in person and by telephone
• Ability to adjust focus, close vision, discern parts numbers, and signage
• Forklift experience is a plus
• Occasional travel required
• Schedule: Monday-Friday, 7am-4pm, with overtime as needed

Why Kirby Risk?

Founded in 1926, Kirby Risk is a trusted leader in electrical supply, manufacturing, and mechanical solutions. Our culture is built on teamwork, respect, and a shared commitment to helping our customers succeed.

When you join Kirby Risk, you're not just taking a job-you're building a career with opportunities for growth and development.

Benefits That Work For You

We offer a comprehensive package designed to support your health, career, and future:

• Medical, RX, Dental, and Vision insurance
• Life insurance & Employee Assistance Programs
• Tuition reimbursement & on-the-job training
• 401(k) with company match & Profit Sharing
• Paid Time Off (PTO)

We'll acknowledge all resumes received via email and respond to requests for help to complete your application.

Please note: You must have legal status that enables you to work in the U.S. We cannot obtain sponsorship. To be considered for a role, candidates must meet the minimum qualifications.

Equal Opportunity Employer

Please get to know us at www.kirbyrisk.com. or via LinkedIn: https://www.linkedin.com/company/kirby-risk/

A Safe Workplace is a Drug-Free Workplace