Customer Service Supervisor

Kirby Risk; Portage (IN); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Employee Assistance Program

401(k) with company match

Profit sharing

Job summary

Kirby Risk is seeking a Customer Service Supervisor – Electrical Supply in Portage, IN. This role leads customer service operations, staff development, and cross-functional collaboration to ensure branch success.

You will guide scheduling, training, and performance reviews, while resolving customer issues and maintaining a safe, efficient counter experience. Electrical products knowledge is highly valued, with Monday–Friday hours typical.

Qualifications

• 5+ years of relevant wholesale industry experience.
• 3+ years of strong interpersonal leadership and customer contact skills.
• Knowledge of electrical products and their applications.
• Strong written, verbal, and interpersonal communication skills.
• Commitment to leadership best practices and people development.

Responsibilities

• Foster a culture of accountability, teamwork, and engagement.
• Monitor branch scheduling for adequate staffing.
• Select, train, mentor, coach, and conduct performance reviews.
• Partner with branch leadership on selection and onboarding.
• Build relationships with branches, departments, customers, and vendors to drive collaboration.
• Proactively resolve customer issues by identifying solutions and coordinating resources.
• Manage all branch operations to maintain continuity and effectiveness.
• Guarantee the customer counter experience by maintaining displays and a clean environment.
• Promote a safe work environment and ensure safety compliance.

Skills

Interpersonal leadership

Customer service

Communication skills

Microsoft Office

Tools

Scheduling software

Job description

Customer Service Supervisor – Electrical Supply

Portage, IN

We’re seeking a motivated leader who is passionate about developing people, strengthening teams, and embodying customer service excellence!

At Kirby Risk Electrical Supply, our Customer Service Supervisors are key to branch success through customer service, employee development, operational effectiveness, and collaborative leadership.

What You’ll Do as a Customer Service Supervisor

You’ll:

• Foster a culture of accountability, teamwork, and employee engagement that encourages growth and continuous improvement
• Monitor branch scheduling to ensure adequate staffing for daily operational needs
• Select, train, mentor, coach, and conduct performance reviews to promote employee development
• Partner with branch leadership on employee selection, onboarding, and assimilation in the branch culture
• Create and cultivate relationships with other branches, departments, customers, and vendors to drive collaboration and support branch success
• Proactively resolve customer issues by identifying solutions and coordinating appropriate resources to minimize disruptions and maintain customer confidence
• Manage all branch operations including Sales Support, Warehouse, Counter, Inside Sales, and Delivery Drivers to maintain continuity and operational effectiveness
• Guarantee the customer counter experience by following planogram standards and maintaining displays, ensuring a clean, organized, and professional customer-facing environment
• Promote a safe work environment and ensure compliance with company safety practices and procedures

What Makes You a Great Fit

• High School Diploma/GED
• 5+ years of relevant work experience in the wholesale industry
• 3+ years of strong interpersonal leadership and customer contact skills
• Knowledge of electrical products and their applications
• Strong written, verbal, and interpersonal communication skills
• Committed to best practices for leadership competencies, people development, and learning
• Detail-oriented with excellent organizational abilities
• Ability to lead by example, promote morale, goal setting, and demonstrate teamwork
• Computer skills and aptitude; Microsoft Office

What to Expect in This Role

• Ability to push, pull, carry, lift to 50 lbs.
• Sit, stand, or walk for extended periods of time
• Bend, stoop, twist, reach, pinch, grab, and shift positions frequently
• Talk or hear both in person and by telephone
• Ability to adjust focus, close vision, discern parts numbers, and signage
• Forklift experience is a plus
• Schedule: Monday–Friday, 7 am–4 pm, with overtime as needed

Why Kirby Risk?

Founded in 1926, Kirby Risk is a trusted leader in electrical supply, manufacturing, and mechanical solutions. Our culture is built on teamwork, respect, and a shared commitment to helping our customers succeed.

When you join Kirby Risk, you’re not just taking a job—you’re building a career with opportunities for growth and development.

Benefits That Work for You

We offer a comprehensive package designed to support your health, career, and future:

• Medical, RX, Dental, and Vision insurance
• Life insurance & Employee Assistance Programs
• 401(k) with company match & Profit Sharing