Customer Service Representative I

Kirby Risk; Lima (OH); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Employee Assistance Programs

Tuition reimbursement

401(k) with company match and Profit S

Paid Time Off

Job summary

Kirby Risk in Lima, OH is seeking a Customer Service Representative – Electrical Supply to support customers and branch operations through a variety of responsibilities. You will handle phone, email, counter service, and order processing; coordinate with vendors; assist with promotions and training; and support daily branch activities including inventory, warehousing, and communications.

Candidates should have 2+ years of relevant experience, strong communication skills, and the ability to learn

Qualifications

• College coursework and/or 2+ years of relevant work experience.
• Strong written, verbal, and interpersonal communication skills.
• Detail-oriented with solid organizational and time-management skills.
• Ability to learn new products, systems, and processes.
• Experience in business-to-business sales or electrical distribution preferred.

Responsibilities

• Provide responsive customer service by phone, email, at the counter, and through order processing.
• Partner with outside sales representatives to support customer accounts and identify solutions.
• Coordinate with vendors to help ensure products are delivered accurately and on schedule.
• Assist with product promotions, training opportunities, and other branch initiatives.
• Support daily branch operations, including: Counter and Inside Sales, Warehousing and Inventory Management, Vendor and Customer Communications, Order Entry and Product Support.

Skills

Customer service

Verbal communication

Written communication

Organizational skills

Time management

Learning new products

B2B sales

Electrical distribution

Job description

Customer Service Representative – Electrical Supply

Lima, OH

What You Will Do As a Customer Service Representative

In this role, you'll support customers and branch operations through a variety of responsibilities.

• Provide responsive customer service by phone, email, at the counter, and through order processing
• Partner with outside sales representatives to support customer accounts and identify solutions
• Coordinate with vendors to help ensure products are delivered accurately and on schedule
• Assist with product promotions, training opportunities, and other branch initiatives
• Support daily branch operations, including:
• Counter and Inside Sales
• Warehousing and Inventory Management
• Vendor and Customer Communications
• Order Entry and Product Support

What Makes You a Great Fit

• College coursework and/or 2+ years of relevant work experience
• Strong written, verbal, and interpersonal communication skills
• Detail-oriented with solid organizational and time-management skills
• Ability to learn new products, systems, and processes
• Experience in business-to-business sales or electrical distribution preferred

What To Expect In This Role

• Ability to lift up to 50 lbs.
• Valid driver's license required
• Ability to work with multi-line phone systems and warehouse operations
• Experience with inventory management and loading/unloading shipments
• Forklift experience a plus
• Schedule: Monday-Friday, 7:00 a.m.-4:00 p.m., with overtime as needed

Why Kirby Risk?

Founded in 1926, Kirby Risk is a leader in electrical supply, manufacturing, and mechanical solutions. We believe in treating people with respect, supporting one another, and providing opportunities for employees to learn and grow throughout their careers.

Many of our team members have built long-term careers with Kirby Risk by taking on new challenges, developing new skills, and growing within the organization.

Benefits That Work For You

• Medical, RX, Dental, and Vision insurance
• Life insurance and Employee Assistance Programs
• Tuition reimbursement and on-the-job training
• 401(k) with company match and Profit Sharing
• Paid Time Off (PTO)

Equal Opportunity

Equal Opportunity Employer

Please get to know us at www.kirbyrisk.com. or via LinkedIn: https://www.linkedin.com/company/kirby-risk/

A Safe Workplace is a Drug-Free Workplace