Customer Service Representative - Cypress, CA

Heilind Mil-Aero; Cypress (CA); On-site; USD 40,000 - 55,000; Full time

Job summary

Heilind Mil-Aero in Cypress, California, is looking for a Customer Service Representative to provide essential support for the Inside Sales Staff and Sales Management Team. This position involves order entry, handling customer inquiries, and maintaining strong relationships with internal key support teams.

The successful candidate will learn key areas of the business while collaborating with management to understand company goals and objectives for mutual success.

Qualifications

• Effective communication skills.
• Ability to work in a team environment.
• Basic knowledge of order entry systems.

Responsibilities

• Provide essential support for Inside Sales Staff.
• Handle order entry and maintenance.
• Relay order status information to customers.

Job description

Job Summary

The major objective for this position is to provide essential elements of support for the Inside Sales Staff and Sales Management Team, while learning the key areas of our business in hopes of positioning yourself for future growth within the organization.

The Customer Service position is responsible for order entry and maintenance, reporting, backlog review, and providing overall support of the sales team.

The Customer Service Representative interacts with company customers by relaying order status information and helping to resolve customer complaints.

Essential Duties and Responsibilities

• Order Entry.
• Order Maintenance.
• Customer Open order reports.
• Expedites.
• Credit and Rebills.
• RMA requests.
• Sample Orders.
• Create proforma invoices.
• Update customer portals.
• Develop solid working relationships with all internal key support teams.
• Other duties as assigned.

Before you start the journey, it's important that you have the roadmap. Within the first 30 days, take the initiative to meet with your Management team to understand the Company vision and key Company objectives for the branch. Collaborate & document the role you will play in the success toward meeting or exceeding these objectives.