Customer Service Representative - Lumberton, NJ

Heilind Mil-Aero; Lumberton Township (NJ); On-site; USD 35,000 - 50,000; Full time

Job summary

Heilind Mil-Aero is seeking a Customer Service Representative in Lumberton Township, New Jersey. This role is crucial for supporting the Inside Sales Staff and Sales Management Team by managing order entry and maintenance.

The representative will work closely with customers, providing order status updates and resolving complaints. This position emphasizes collaboration and aims to position individuals for future growth within the organization.

Qualifications

• Experience in customer service and order management.
• Strong communication skills.
• Ability to resolve customer inquiries and complaints.

Responsibilities

• Provide order entry and maintenance support.
• Assist in backlog review and reporting.
• Interact with customers to relay order status.

Job description

Job Summary

The major objective for this position is to provide essential elements of support for the Inside Sales Staff and Sales Management Team, while learning the key areas of our business in hopes of positioning yourself for future growth within the organization.

The Customer Service position is responsible for order entry and maintenance, reporting, backlog review, and providing overall support of the sales team.

The Customer Service Representative interacts with company customers by relaying order status information and helping to resolve customer complaints.

Essential Duties and Responsibilities

• Order Entry.
• Order Maintenance.
• Customer Open order reports.
• Expedites.
• Credit and Rebills.
• RMA requests.
• Sample Orders.
• Create proforma invoices.
• Update customer portals.
• Develop solid working relationships with all internal key support teams.
• Other duties as assigned.

Before you start the journey, it's important that you have the roadmap. Within the first 30 days, take the initiative to meet with your Management team to understand the Company vision and key Company objectives for the branch. Collaborate & document the role you will play in the success toward meeting or exceeding these objectives.