Customer Service Representative (CSR)

TRC Talent Solutions; Columbus (OH); Remote; USD 21,000 - 30,000; Full time

Benefits offered by this job

Company-provided equipment

Comprehensive training and support

Career advancement opportunities

Job summary

TRC Staffing Services, Inc. offers a remote Customer Service Representative role based in the Central Ohio region. You will respond to client inquiries, assist with process guidance and system setup, and document interactions in the database using provided software.

A quiet home workspace and strong communication skills are essential. Company-provided laptop and headset support remote work, with comprehensive training and growth opportunities within the organization.

Qualifications

• Minimum of 1 year prior experience in a call center or customer service environment.
• Excellent verbal and written communication skills.
• Proficiency with computers and database software; Salesforce experience is a plus.
• Ability to work independently in a quiet home workspace.
• Professional demeanor and positive attitude.
• Ability to quickly learn and apply new training.
• Some previous college experience is a plus.
• Clean criminal background required.
• Current resume showing relevant experience must be submitted with application.

Responsibilities

• Receive and respond to incoming phone calls from client locations.
• Assist clients with process inquiries and system setup.
• Document all client interactions accurately in the database.
• Utilize provided software and tools to resolve issues efficiently.
• Maintain a high standard of professionalism and customer care.
• Ensure a quiet and organized work environment for optimal performance.

Skills

Communication skills

Call center

Salesforce

Remote work

Education

High school diploma

Some college experience

Tools

CRM software

Job description

The role of a Customer Service Representative (CSR) is essential in providing exceptional support and assistance to clients, ensuring a positive customer experience with every interaction. As a Customer Service Representative (CSR), you will work remotely, leveraging advanced technology and your communication skills to resolve client inquiries and provide solutions efficiently. This position is a great opportunity for those who enjoy helping others and thrive in a fast-paced, dynamic environment. This is a work-from-home position, but candidates must reside in the Central Ohio geographic region and meet specific internet capacity requirements. The company supplies a laptop and headset equipped with all necessary software and support features to facilitate your remote work.

Customer Service Representatives (CSR) are the first point of contact for client locations, responding to incoming phone calls and supporting clients with process guidance and system setup. You will play a pivotal role in maintaining client satisfaction and ensuring processes are executed accurately. Your expertise in customer service and call center experience will help you excel in this position, as you manage multiple tasks and provide solutions in a professional, courteous manner.

To succeed as a Customer Service Representative (CSR), you must demonstrate excellent communication abilities, both verbal and written, and exhibit strong computer literacy, especially with database software. Previous experience using Salesforce is an advantage. The ability to quickly learn and apply training is crucial, as is maintaining a professional attitude throughout all client interactions. A quiet, uninterrupted work environment is required to ensure focus and productivity during calls. Prospective candidates must also pass a criminal background check and are encouraged to have some college experience, though it is not mandatory.

If you are detail-oriented, committed to delivering high-quality service, and eager to contribute to a supportive team, consider applying for the Customer Service Representative (CSR) role. Working for TRC Staffing Services, Inc. means joining a company that values diversity and inclusivity, adhering to all Equal Opportunity Employment practices.

Customer Service Representative (CSR) - Summary

• Remote position supporting client inquiries and process setup
• Must reside in the Central Ohio region and meet internet requirements
• Company-provided laptop and headset with required software
• Deliver exceptional service to clients via phone, ensuring satisfaction

Duties & Responsibilities

• Receive and respond to incoming phone calls from client locations
• Assist clients with process inquiries and system setup
• Document all client interactions accurately in the database
• Utilize provided software and tools to resolve issues efficiently
• Maintain a high standard of professionalism and customer care
• Ensure a quiet and organized work environment for optimal performance

Salary & Benefits

• Competitive salary commensurate with experience
• Remote work with company-provided equipment (laptop, headset)
• Comprehensive training and ongoing support
• Opportunities for career advancement within the company

Qualifications & Requirements

• Minimum of 1 year prior experience in a call center or customer service environment
• Excellent verbal and written communication skills
• Proficiency with computers and database software; Salesforce experience is a plus
• Ability to work independently in a quiet home workspace
• Professional demeanor and positive attitude
• Ability to quickly learn and apply new training
• Some previous college experience is a plus
• Clean criminal background required
• Current resume showing relevant experience must be submitted with application

Ideal Candidate Snapshot

• Strong multitasking skills and attention to detail
• Genuine passion for customer service and helping others
• Adaptable and able to work efficiently in a remote setting
• Comfortable navigating new software and technologies
• Committed to maintaining confidentiality and professionalism

Other Relevant Information

• Applicants must live in the Central Ohio region and meet specified internet requirements
• TRC Staffing Services, Inc. is an Equal Opportunity Employer and considers all qualified candidates for employment without regard to race, color, religion, gender, gender identification, sexual orientation, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.