Customer Service Representative (CSR)

TRC Talent Solutions; Dallas (TX); Presencial; USD 21.000 - 28.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive pay

Training program

Career advancement opportunities

Descripción de la vacante

TRC Talent Solutions is seeking a Customer Service Representative in Dallas to handle inbound and outbound calls, provide accurate information, and ensure a positive customer experience. You will complete comprehensive training, then support customers by addressing orders, accounts, and product questions, while identifying opportunities to upsell.

The role emphasizes teamwork, reliability, and strong communication, with opportunities for career growth within a customer-focused organization.

Formación

• High school diploma or GED required.
• Minimum six months of customer service experience, preferably in a call center.
• Proficiency with computers and ability to type at least 30 words per minute.
• Strong verbal and written communication skills.
• Comfortable using phone systems, CRM, and customer databases.
• Excellent attendance, punctuality and reliability.
• Ability to adapt to a fast-paced environment and multitask.
• Willingness to work flexible hours if needed.

Responsabilidades

• Respond to customer inquiries regarding orders, accounts, and product questions.
• Troubleshoot and resolve customer concerns promptly and professionally.
• Document customer interactions accurately in company systems.
• Identify opportunities to upsell or recommend additional products or services.
• Maintain a positive, customer-focused attitude in all communications.
• Meet quality, productivity, and customer satisfaction metrics.
• Collaborate with colleagues and leadership to maintain service excellence.

Conocimientos

Customer Service

Communication

Typing 30 wpm

Multitasking

Teamwork

Educación

High School Diploma or GED

Herramientas

CRM

Descripción del empleo

Join TRC Talent Solutions as a Customer Service Representative (CSR), where you will play a vital role in delivering top-notch service and support to customers via inbound and outbound phone interactions. As a Customer Service Representative (CSR), you will be the first point of contact, responsible for ensuring customer satisfaction and representing the company’s values with professionalism and care. This opportunity offers an engaging environment for individuals who are enthusiastic about resolving customer inquiries, handling service requests, and providing recommendations for additional products or services in a supportive, team-focused setting.

As a Customer Service Representative (CSR), you will participate in a comprehensive training program designed to equip you with the tools and knowledge required for success in this role. The training covers all aspects of customer engagement, company policies, and systems navigation, ensuring you are well-prepared to handle a diverse range of customer scenarios. Upon completion of training, you will transition into the production phase of your role, where you will interact with customers, troubleshoot concerns, and contribute to a positive customer experience.

Your primary responsibilities as a Customer Service Representative (CSR) will focus on addressing customer inquiries related to order placement, account status, product information, and service-related questions. You will be expected to provide accurate information, resolve issues promptly, and maintain detailed records of customer interactions. Additionally, you will identify opportunities to recommend additional products or services that align with customer needs, supporting the company's commitment to value-added service.

In this role, you will regularly collaborate with team members and leadership to ensure consistent quality and customer satisfaction. The position requires strong interpersonal and communication skills, as well as the ability to multi-task and adapt quickly to a dynamic work environment. Success as a Customer Service Representative (CSR) is measured by your ability to meet quality standards, productivity goals, and customer satisfaction benchmarks.

Physical requirements for the Customer Service Representative (CSR) role include the ability to sit for extended periods, use standard office equipment, and communicate effectively through phone and email. The position is well-suited to individuals who enjoy working independently while maintaining a strong sense of teamwork and collaboration.

Working as a Customer Service Representative (CSR) at TRC Talent Solutions provides an opportunity to make a positive impact by helping customers resolve their issues and by promoting a culture of service excellence.

Customer Service Representative (CSR) - Summary

• Serve as the primary point of contact for customers via inbound and outbound phone calls.
• Deliver accurate information, resolve concerns, and provide exceptional service in every interaction.
• Participate in comprehensive training to ensure success in the role.

Duties & Responsibilities

• Respond to customer inquiries regarding orders, accounts, and product questions.
• Troubleshoot and resolve customer concerns promptly and professionally.
• Document customer interactions accurately in company systems.
• Recommend additional products or services to meet customer needs.
• Maintain a positive, customer-focused attitude in all communications.
• Meet quality, productivity, and customer satisfaction metrics.
• Collaborate with colleagues and leadership to maintain service excellence.

Salary & Benefits

• Competitive compensation package (details provided during the interview process).
• Comprehensive training program prior to starting production responsibilities.
• Potential for career advancement within a customer-focused organization.

Qualifications & Requirements

• High school diploma or GED required.
• Minimum of six months' customer service experience, preferably in a call center environment.
• Proficiency with computers and ability to type at least 30 words per minute.
• Strong verbal and written communication skills.
• Comfortable using phone systems, CRM, and customer databases.
• Excellent attendance, punctuality, and reliability.
• Ability to adapt to a fast-paced environment and handle multiple tasks efficiently.
• Willingness to work flexible hours if needed.
• Team-oriented with the ability to work independently.

Ideal Candidate Snapshot

• Professional, personable, and committed to delivering high-quality customer service.
• Strong problem-solving and decision‑making abilities.
• Comfortable with technology and multitasking in a dynamic setting.
• Motivated to contribute to team goals and company success.
• Values continuous learning and development.

Other Relevant Information

• Physical requirements include the ability to sit for extended periods and utilize standard office equipment.
• Opportunities for skill development and advancement within the company.
• Inclusive work environment that values diversity and equal opportunity.

TRC Talent Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, or any other protected status.