Customer Service Representative (CSR)

gobravvo; Buford (GA); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Contract-to-hire

Professional development support

Equal opportunity employer

Job summary

Gobravvo in Buford, GA is seeking a Customer Service Representative to serve as the main contact for customers, manage the end-to-end order process, and resolve inquiries with accuracy and a focus on customer satisfaction.

You will collaborate with sales, production, accounting, quality and warehouse teams, maintain up-to-date records, and support business growth in a fast-paced manufacturing environment.

The role offers a long-term contract-to-hire path and an inclusive workplace culture.

Qualifications

• High school diploma or equivalent.
• Minimum 2 years’ experience in customer service, order processing, or administrative roles.
• B2B customer service experience required.
• Proficiency in Microsoft Word and Excel.
• Experience with ERP systems (AS400 preferred).

Responsibilities

• Process customer orders accurately, ensuring correct pricing, shipping, and billing details.
• Respond promptly to customer inquiries, resolve order and billing issues, and address service concerns.
• Coordinate with sales, production, accounting, quality, and warehouse teams to fulfill customer needs.
• Track orders, provide timely updates to customers, and maintain accurate customer records.
• Deliver exceptional customer service through clear communication and problem-solving.
• Maintain professionalism and adhere to company policies and procedures at all times.
• Support ongoing business growth by fostering positive customer relationships.

Skills

Customer service

Order processing

Communication

Data entry

Education

High school diploma or equivalent

Tools

Microsoft Word

Excel

AS400 ERP

Job description

Customer Service Representative (CSR) Join a leading electronics manufacturer as a Customer Service Representative (CSR) and be an integral part of a dynamic team dedicated to delivering outstanding customer experiences. This full-time opportunity offers the chance to work alongside cross-functional departments—including sales, production, quality, accounting, and warehouse teams—to ensure customer satisfaction and continuous business growth. As a Customer Service Representative (CSR), you will play a pivotal role in maintaining customer relationships, processing orders, and resolving inquiries in a fast-paced setting.

Located in Buford, GA, this position is structured as a long-term contract to hire and is ideal for individuals who thrive in a manufacturing environment and are passionate about providing top-tier service. The electronics manufacturing sector is fast-paced and demands a proactive approach to customer needs, making this role ideal for those who excel in communication and multitasking. Working as a Customer Service Representative (CSR) in Buford, GA, provides an excellent opportunity to be part of a growing industry and a company that values teamwork and professional development.

As a Customer Service Representative (CSR), your primary responsibility is to act as the main point of contact for customers, ensuring a seamless order process from placement through delivery. You will handle a variety of customer interactions, from answering inquiries to resolving issues related to orders and billing. In this role, accuracy, attention to detail, and a customer-focused mindset are essential. You will be expected to collaborate closely with internal teams to track orders and maintain up-to-date customer records, all while delivering a consistently high level of customer support.

This position requires a background in business-to-business (B2B) customer service or order processing, as well as proficiency in Microsoft Word and Excel. Experience with ERP systems, particularly AS400, will be highly valued. The ideal candidate will demonstrate strong organizational and problem-solving skills and be comfortable working both independently and as part of a team. Accurate data entry and the ability to manage multiple priorities are crucial for success in this role.

TRC Talent Solutions is committed to fostering an inclusive work environment and is proud to be an Equal Opportunity Employer (EOE). All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic in accordance with applicable federal, state, and local laws.

Customer Service Representative (CSR) - Summary

• Serve as the primary point of contact for customers of a leading electronics manufacturer.
• Support the end-to-end order process, from placement to delivery, ensuring a positive customer journey.
• Collaborate with cross-functional teams to facilitate customer satisfaction and business growth.
• Opportunity to work in a fast-paced, growth-oriented environment in Buford, GA.

Duties & Responsibilities

• Process customer orders accurately, ensuring correct pricing, shipping, and billing details.
• Respond promptly to customer inquiries, resolve order and billing issues, and address service concerns.
• Coordinate with sales, production, accounting, quality, and warehouse teams to fulfill customer needs.
• Track orders, provide timely updates to customers, and maintain accurate customer records.
• Deliver exceptional customer service through clear communication and problem-solving.
• Maintain professionalism and adhere to company policies and procedures at all times.
• Support ongoing business growth by fostering positive customer relationships.

Salary & Benefits

• Competitive hourly pay structure.
• Potential for contract-to-hire based on performance and business needs.
• Opportunities for overtime as needed.
• Comprehensive support for professional development and career advancement.
• Inclusive workplace culture committed to equal opportunity and diversity.

Qualifications & Requirements

• High school diploma or equivalent required.
• Minimum of 2 years’ experience in customer service, order processing, or administrative roles.
• B2B customer service experience is required.
• Strong communication, organization, and problem-solving skills.
• Proficiency in Microsoft Word and Excel.
• Accurate data entry skills and ability to work effectively within a team.
• Experience with ERP systems (AS400 preferred).

Ideal Candidate Snapshot

• Proactive, detail-oriented, and able to manage multiple priorities efficiently.
• Demonstrates strong interpersonal skills and a customer-centric mindset.
• Comfortable working in a fast-paced manufacturing environment.
• Adaptable and eager to learn new processes and technologies.
• Committed to upholding company values and delivering results.

Other Relevant Information

• Position is based in Buford, GA, a thriving community with a growing manufacturing sector.
• Long-term contract-to-hire opportunity with potential for growth.
• Company is an Equal Opportunity Employer, committed to diversity and inclusion.
• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic in accordance with applicable federal, state, and local laws.