Member Services Representative

gobravvo; Sandy Springs (GA); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Temp-to-hire

Professional development

Team environment

Job summary

TRC Talent Solutions in Atlanta, GA is seeking a dedicated Member Services Representative to deliver exceptional member support and build strong relationships. The role focuses on addressing member inquiries, resolving issues, and collaborating with teammates to improve service quality, with ongoing training and CRM proficiency.

The position emphasizes professional communication, empathy, and accuracy in handling member data, with a clear path to long-term growth within a collaborative team

Qualifications

• 2 to 5 years of experience in customer service or member-focused roles.
• Excellent communication and interpersonal skills.
• Proficiency with CRM systems.
• Ability to work collaboratively in a fast-paced environment.

Responsibilities

• Respond to member inquiries through multiple channels.
• Resolve issues with professionalism and empathy.
• Maintain accurate records of member interactions.
• Collaborate with teammates to implement service improvements.
• Participate in ongoing training to stay current with best practices.

Skills

Customer service

CRM proficiency

Communication skills

Teamwork

Problem solving

Tools

CRM software

Job description

The Member Services Representative role offers an excellent opportunity for individuals passionate about delivering exceptional customer support, building meaningful relationships, and contributing to a positive organizational culture. As a Member Services Representative, you will be a critical part of our dynamic team, focusing on providing unparalleled support to our valued members. This position is based in Atlanta, GA, and is structured as a temp-to-hire employment opportunity, offering a pathway for career growth within the organization.

At the core of the Member Services Representative position is the commitment to address member inquiries, resolve issues efficiently, and ensure every interaction reflects the organization’s dedication to service excellence. Individuals in this role serve as the first point of contact for members, demonstrating professionalism, empathy, and a solutions-oriented approach. The position also involves close collaboration with other team members, enabling the continuous improvement of member services through shared knowledge, feedback, and process enhancements.

As a Member Services Representative in Atlanta, GA, you will have the chance to work in a supportive, energetic environment that values teamwork and individual initiative. You will regularly interact with members from diverse backgrounds, requiring strong communication and interpersonal skills. The organization places a high value on continuous learning, offering ongoing training and professional development opportunities to help you succeed and advance in your career. Proficiency in customer relationship management (CRM) systems and a willingness to learn new technologies are essential aspects of the role, as these tools are fundamental to delivering efficient and effective member support.

This Member Services Representative position is ideal for candidates with previous experience in customer service or roles focused on member engagement. The organization seeks individuals with a collaborative spirit, a positive attitude, and a genuine passion for helping others. Success in this role requires problem-solving abilities, attention to detail, and the capacity to adapt to evolving member needs. By joining the team, you will contribute to the company’s mission of building a thriving, supportive community where all members are empowered to achieve their goals.

If you are looking to make a meaningful impact in a role that values integrity, enthusiasm, and a commitment to excellence, the Member Services Representative position in Atlanta, GA, may be the perfect fit for you.

Member Services Representative - Summary

• Serve as the primary point of contact for members, providing timely and effective assistance.
• Support the organization’s mission to foster a supportive, thriving community for all members.
• Work collaboratively with colleagues to enhance member service and satisfaction.
• Utilize CRM systems and related tools to manage member information efficiently.

Duties & Responsibilities

• Respond to member inquiries through various channels, ensuring prompt and accurate support.
• Resolve member issues and concerns with professionalism and empathy.
• Build strong relationships with members, understanding and addressing their needs.
• Maintain accurate records of all member interactions and feedback for continuous improvement.
• Collaborate with team members to develop and implement service enhancements.
• Participate in ongoing training and professional development activities to stay updated on best practices in member services.

Salary & Benefits

• Competitive salary commensurate with experience and qualifications.
• Temp-to-hire employment structure offering long-term career potential.
• Access to professional development and training resources.
• Opportunity to work in a supportive, team-oriented environment in Atlanta, GA.

Qualifications & Requirements

• 2 to 5 years of experience in customer service or a member-focused role preferred.
• Strong communication and interpersonal skills for engaging with diverse members.
• Proficiency in CRM systems and familiarity with modern customer support tools.
• Excellent problem-solving skills and attention to detail.
• Ability to work collaboratively within a team to achieve shared goals.
• Positive attitude and passion for delivering outstanding service.

Ideal Candidate Snapshot

• Highly motivated and enthusiastic about serving others.
• Demonstrates integrity, professionalism, and a commitment to excellence.
• Adapts quickly to changing member needs and organizational priorities.
• Values continuous learning and seeks opportunities for growth.
• Enjoys working in a fast-paced, team-oriented environment.

Other Relevant Information

• TRC Talent Solutions is an Equal Opportunity Employer (EOE). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
• The Member Services Representative role provides a gateway to long-term career advancement and personal growth within the organization.