Customer Service Representative

gobravvo; Atlanta (GA); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Contract-to-hire option

Career advancement

Comprehensive training

Job summary

Gobravvo is seeking a Customer Service Representative to deliver exceptional support to patients and providers in a healthcare setting. You will handle high-volume calls, document accurately, and maintain HIPAA-compliant processes while working with MS Office 365.

The role emphasizes confidentiality, multitasking, and teamwork in a fast-paced environment located in Dunwoody, GA. Prior call center or medical office experience is valued, with bilingual candidates encouraged to apply.

Qualifications

• High school diploma or equivalent required.
• 1–2 years of customer service, administrative, or clerical experience preferred.
• Previous experience in a call center or telephone-based customer service role is a plus.
• Bilingual candidates are highly encouraged to apply to better serve a diverse customer base.
• Proficiency with Microsoft Office 365 applications, including Outlook, Word, Excel, and Teams.
• Experience in healthcare, Medicaid, medical office operations, or familiarity with medical terminology is beneficial.

Responsibilities

• Handle a high volume of incoming customer and provider calls with professionalism and efficiency.
• Process documentation, maintain both electronic and paper records, and perform accurate data entry.
• Track and manage all forms of correspondence, requests, and inquiries to ensure timely resolution.
• Prepare reports, letters, and other administrative materials as required by management.
• Maintain organized filing systems to support record retention policies.
• Collaborate on team projects and participate in process improvement initiatives to enhance service delivery.
• Ensure compliance with all HIPAA regulations and company confidentiality standards in every aspect of work.

Skills

Communication

Attention to detail

Multitasking

Organizational skills

Team collaboration

Bilingual

Education

High school diploma or equivalent

Tools

Microsoft Office 365

Job description

The Customer Service Representative (CSR) plays a pivotal role in providing exceptional support and service to both customers and providers in a healthcare-focused environment. As the first point of contact, the Customer Service Representative is responsible for addressing a wide range of inquiries, ensuring accurate documentation, and adhering to strict confidentiality standards. Working in a dynamic, fast-paced setting, the CSR handles a high volume of incoming calls, processes critical documentation, and supports key administrative functions. This position is essential in maintaining smooth operations and upholding the organization’s commitment to outstanding customer care.

Customer Service Representatives are expected to exhibit strong communication skills, attention to detail, and a high degree of professionalism in every interaction. In addition to managing calls, the CSR is responsible for processing data entry, record management, and correspondence tracking. As the role is situated within the healthcare industry, strict adherence to HIPAA and company confidentiality standards is mandatory. Individuals in this role should be organized, capable of multitasking, and comfortable navigating various software platforms, including Microsoft Office 365. The ability to work collaboratively on team projects and contribute to process improvement initiatives is also highly valued.

This opportunity is ideal for individuals with prior experience in customer service, administrative, or call center environments, and especially those familiar with medical office settings or medical terminology. The role offers the chance to make a meaningful impact by supporting patients and providers, and it provides a foundation for those seeking to grow within the healthcare customer service field. Those who are bilingual or possess strong multitasking abilities are especially encouraged to apply to further enhance the team’s capabilities.

Located in Dunwoody, GA, this full-time Customer Service Representative position offers the benefit of working in a thriving area known for its vibrant business community and career development opportunities. By joining this reputable team, you will contribute to a mission-driven organization focused on delivering quality healthcare support while advancing your own professional skills.

Customer Service Representative - Summary

• Serve as the first point of contact for customers and providers by managing incoming calls and inquiries.
• Process and maintain records, data entry, and correspondence tracking in compliance with HIPAA standards.
• Support administrative and reporting functions within a healthcare-focused environment.
• Contribute to a team-oriented workspace focused on delivering exceptional service.

Duties & Responsibilities

• Handle a high volume of incoming customer and provider calls with professionalism and efficiency.
• Process documentation, maintain both electronic and paper records, and perform accurate data entry.
• Track and manage all forms of correspondence, requests, and inquiries to ensure timely resolution.
• Prepare reports, letters, and other administrative materials as required by management.
• Maintain organized filing systems to support record retention policies.
• Collaborate on team projects and participate in process improvement initiatives to enhance service delivery.
• Ensure compliance with all HIPAA regulations and company confidentiality standards in every aspect of work.

Salary & Benefits

• Competitive hourly compensation based on experience and qualifications.
• Opportunities for contract-to-hire based on performance and business needs.
• Potential for career advancement within a growing healthcare service organization.
• Comprehensive training provided to support your success in the role.

Qualifications & Requirements

• High school diploma or equivalent required.
• 1-2 years of customer service, administrative, or clerical experience preferred.
• Previous experience in a call center or telephone-based customer service role is a plus.
• Bilingual candidates are highly encouraged to apply to better serve a diverse customer base.
• Strong communication, organizational, and multitasking skills are essential.
• Proficiency with Microsoft Office 365 applications, including Outlook, Word, Excel, and Teams.
• Experience in healthcare, Medicaid, medical office operations, or familiarity with medical terminology is beneficial.

Ideal Candidate Snapshot

• Detail-oriented and highly organized, with the ability to manage multiple priorities simultaneously.
• Demonstrates excellent verbal and written communication skills.
• Comfortable working in a fast-paced, team-oriented environment.
• Committed to maintaining confidentiality and compliance with industry standards.
• Able to adapt quickly to new processes, technologies, and evolving customer needs.
• Displays a positive attitude and a genuine desire to help others.

Other Relevant Information

Located in the Dunwoody, GA area, this full-time Customer Service Representative role offers the chance to work in a thriving business district with ample opportunities for professional growth.

TRC Talent Solutions is proud to be an Equal Opportunity Employer (EOE). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.