Customer Service Representative

westtexasautorecovery; Dallas (TX); On-site; USD 30,000 - 42,000; Full time

Job summary

westtexasautorecovery is seeking a Customer Service Representative in Dallas, TX. The role involves handling phone calls and emails, addressing client questions and complaints, and updating daily reports to ensure smooth operations.

Ideal candidates will prioritize effectively, show excellent communication, and maintain a professional demeanor under pressure, while accurately processing new accounts and related fees.

Qualifications

• Must be able to prioritize and adapt to change.
• Excellent communication and interpersonal skills.
• Maintain professional demeanor in all situations and handle stress well.
• Attention to detail and ability to work independently.

Responsibilities

• Answer phone calls and emails.
• Respond to client questions and complaints.
• Update daily reporting.
• Accept new accounts and process applicable fees.

Skills

Prioritization

Communication

Interpersonal skills

Professional demeanor

Education

High School diploma

Tools

Typing

Job description

Summary of Duties

Customer Service Representatives duties and responsibilities generally include but are not limited to answering phone calls and emails, responding to client questions and complaints, updating daily reporting, accepting new accounts, and requesting applicable fees

Skills

Ability to prioritize, good communication and interpersonal skills, maintain composure in all situations, possess professional demeanor, able to adjust to change, ability to problem solve and work independently and ability to work under stressful conditions, ability to remain focused and attention to detail.

Knowledge

Computer systems, typing, public relations, basic office clerical duties

Aptitudes

• Must be able to prioritize, utilize critical thinking, and adjust to change.
• Must be able to reason and use logical problem-solving skills.
• Performs duties that require ome latitude for independent judgment and initiative in handling situations out of the ordinary

Education

High School diploma

Location

Dallas