CSR/Dispatch

Royaloakheating; Troy (MI); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Competitive pay

Health insurance

Dental insurance

401K match

Paid time off

Training & growth

Job summary

Royal Oak Heating, Cooling, Electrical, and Plumbing is seeking a highly organized CSR/Dispatcher to serve as the central hub of daily operations. You will handle inbound calls, schedule service appointments, and coordinate technicians to ensure efficient and timely service, while maintaining accurate job details in the CRM.

If you value clear communication, multitasking in a fast-paced environment, and a collaborative team, this role offers a supportive culture and opportunities for growth.

Qualifications

• Previous customer service or dispatch experience preferred (HVAC/plumbing industry a plus)
• Strong communication and multitasking skills
• Ability to stay organized in a fast-paced environment
• Comfortable using scheduling/CRM software
• Positive attitude and problem-solving mindset

Responsibilities

• Answer inbound calls and assist customers with scheduling, questions, and service requests
• Dispatch technicians based on availability, location, and job priority
• Maintain and update schedules in real-time
• Communicate clearly with technicians and customers throughout the day
• Handle customer concerns with professionalism and empathy
• Enter and manage job details accurately in the system
• Follow up on appointments and ensure customer satisfaction

Skills

Customer service

Dispatching

Communication

Multitasking

CRM software

Tools

Scheduling software

CRM software

Job description

Benefits:

• 401(k)
• 401(k) matching
• Competitive salary
• Dental insurance
• Health insurance
• Paid time off
• Training & development

About Us:

Royal Oak Heating, Cooling, Electrical, and Plumbing is a trusted provider of [heating, cooling, electrical, plumbing, etc.]. We pride ourselves on delivering top-notch service and creating a great experience for our customers from the first call to job completion.

Position Overview:

We’re looking for a highly organized and customer-focused CSR / Dispatcher to be the central hub of our daily operations. This role is responsible for handling incoming calls, scheduling service appointments, and coordinating technicians to ensure efficient and timely service.

Key Responsibilities:

• Answer inbound calls and assist customers with scheduling, questions, and service requests
• Dispatch technicians based on availability, location, and job priority
• Maintain and update schedules in real-time
• Communicate clearly with technicians and customers throughout the day
• Handle customer concerns with professionalism and empathy
• Enter and manage job details accurately in the system
• Follow up on appointments and ensure customer satisfaction

Qualifications:

• Previous customer service or dispatch experience preferred (HVAC/plumbing industry a plus)
• Strong communication and multitasking skills
• Ability to stay organized in a fast-paced environment
• Comfortable using scheduling/CRM software
• Positive attitude and problem-solving mindset

What We Offer:

• Competitive pay
• Benefits package (health, dental, 401K match,
• Paid time off and holidays
• Ongoing training and growth opportunities
• Supportive, team-oriented work environment

Why Join Us?

At Royal Oak Heating, Cooling, Electrical, and Plumbing, you’re not just answering phones, you’re helping keep homes comfortable and customers happy. Your role is critical to our success, and we value the impact you make every day.