CSR - Customer Service Representative

Mac Vik Plumbing; Golden (CO); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

401(k)

Performance bonus

Free uniforms

Health insurance

Advancement opportunities

Signing bonus

Training & development

Job summary

Mac Vik Plumbing is seeking a friendly, organized Customer Service Representative to join our team. This role handles calls, schedules service appointments, and ensures a positive customer experience from start to finish.

3+ years CSR/Dispatching experience in plumbing, HVAC, or electrical services is required. Service Titan experience and a strong team mindset are highly valued. Competitive pay and full benefits offered.

Qualifications

• Excellent communication and multitasking skills are required.
• Strong phone etiquette and problem-solving abilities.
• Proficiency with scheduling software and computers.

Responsibilities

• Answer incoming calls and respond to customer inquiries in a professional and friendly manner.
• Schedule service and maintenance appointments for plumbing, heating, cooling and electric systems.
• Provide accurate information about services, pricing, and availability.
• Maintain customer records and update information in the system.
• Follow up with customers to ensure satisfaction.
• Assist with invoicing, basic administrative tasks, and office support.
• Support CSR and Dispatcher teams.

Skills

Strong communication

Multitasking

Phone etiquette

Team oriented

Tools

ServiceTitan

Job description

Benefits

• 401(k)
• Bonus based on performance
• Free uniforms
• Health insurance
• Opportunity for advancement
• Signing bonus
• Training & development

CSR

We have an immediate opening for a CSR. We are seeking a friendly, organized, and customer-focused Customer Service Representative to join our team. This role is the first point of contact for our customers, handling calls, scheduling service appointments, and ensuring a smooth, positive customer experience from start to finish.

Key Responsibilities

• Answer incoming calls and respond to customer inquiries in a professional and friendly manner.
• Schedule service and maintenance appointments for plumbing, Heating, Cooling and Electric
• Provide accurate information about services, pricing, and availability.
• Maintain customer records and update information in the system.
• Follow up with customers to ensure satisfaction.
• Assist with invoicing, basic administrative tasks, and office support.
• Supporting each CSR and Dispatcher

Qualifications

• Previous Customer Service (CSR) experience in HVAC/Plumbing industry.
• Strong communication and multitasking skills
• Excellent phone etiquette and problem-solving ability
• Proficient with computers and scheduling Service Titan software.
• Ability to stay organized in a fast-paced environment.
• Positive attitude and team-oriented mindset.
• Bright and alert - Great attitude at all times
• On Time / Attention to Sick time

What We Offer

We are looking for career minded professionals seeking a Company to call home for the long term. This is not just a job opportunity, but a career. Our Company is family oriented and offers a supportive and encouraging environment.

Required: 3-years plus CSR / Dispatching Plumbing, Heating and Electric experience.

SERVICE TITAN Experience – $Bonus$ SIGNBONUS

Come join our NEW TEAM!

We provide:

• Sign up Incentives $$!
• Recruiting Incentives $$!
• Training Incentives $$!
• Continued Education Incentives!
• Company purchased Attire(s) - Sized to match you!
• Competitive Professional Pay $$$!
• Full Benefits: Health,401K

and much, much more...