Customer Service Representative (Construction Industry) in Bothell

Energy Jobline ZR; Bothell (WA); Ibrido; USD 36.000 - 39.000; Tempo pieno

Vantaggi offerti da questo lavoro

Hybrid work model

Descrizione del lavoro

CampusPoint in Bothell is seeking a Customer Service Representative to join a busy, customer-focused team. You will handle high-volume inquiries, process orders, and help deliver quotes while building strong client relationships.

The role starts on-site with training, then transitions to a hybrid schedule offering two remote days (Mondays and Fridays) and in-office Tue–Thu. Pay is $26-$28 per hour, commensurate with experience.

Competenze

• Experience in customer-service roles (call center, retail, or admin).
• Construction background is a plus; training provided.
• Strong written and verbal communication skills.
• Able to handle high call volumes and converse confidently.
• Proactive, energetic, and a team player.

Mansioni

• Handle high-volume customer inquiries by phone with tailored recommendations.
• Process orders using Command Alkon and JWS dispatch systems.
• Prepare quotes and answer customer questions professionally.
• Collaborate with sales, QA, and team to ensure order accuracy.
• Provide top-notch customer service and build client relationships.
• Perform other duties as assigned.

Conoscenze

Customer service

Communication

Multi-tasking

Team player

Phone skills

Strumenti

Command Alkon

JWS dispatch

Descrizione del lavoro

Job Description

Are you customer-focused and energetic, and do you thrive in a fast-paced environment? Join a leading supplier of construction materials in North America as a Customer Service Representative. This role will be in their Bothell location, and you’ll join a tight-knit customer service team that is passionate about what they do and their company. They are dedicated to creating sustainable value with industry-leading products and solutions to satisfy their customers' construction needs worldwide.

Compensation

$26-$28/hr

Availability

Monday to Friday, 7:30 AM to 4 PM. Initially, training will be conducted on-site. After training, the role will transition to a hybrid model with 2 days working remotely on Mondays and Fridays, and in-office from Tuesday to Thursday.

Responsibilities

• Handle high-volume customer inquiries via phone, providing tailored recommendations and solutions.
• Accurately process orders using industry software (we will train you!) like Command Alkon and JWS dispatch systems.
• Help process and deliver competitive quotes and address customer questions with professionalism and expertise.
• Collaborate with sales, quality assurance, and other team members to ensure order accuracy and timeliness.
• Provide top-notch customer service, resolving concerns and building strong client relationships.
• Other duties as assigned

Qualifications

• Previous customer-service experience (customer service, call center, retail, restaurant, or administrative roles).
• Construction background or interest is a plus, but we can train anyone!
• Strong written and verbal communication skills.
• Comfortable with high call volumes and confident on the phone.
• Basic math skills and familiarity with ten-key by touch.
• Proven ability to multi-task and maintain composure in a fast-paced environment
• Proactive, positive, energetic, and a team player

CampusPoint is an Equal Opportunity Employer. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of , , , marital status, , , ancestry, physical or mental , medical condition, , genetic information, , , or expression, veteran status, or any other status protected under federal, state, or local law.

If you need assistance or an accommodation due to a , you may contact us at [e-mail] or 1+206-783-9200 (ask to speak with an HR representative). The process is outlined in CampusPoint’s ADA Policy.