Customer Service Representative

Insight Global; Seattle (WA); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Pay rate $20-24/hr

Job summary

Recology King County is expanding its service area after winning the Redmond, WA contract, and we’re looking for four proactive Customer Service Representatives to support this transition. You will help onboard new commercial customers with outbound calls, email support, and data verification.

Join a dynamic team in a fast-paced setting. The ideal candidate has experience in customer service or call centers, strong communication skills, and comfort using scripts during high-volume outreach.

Qualifications

• Previous experience in customer service, call centers, data entry or administrative support.
• Strong communication skills, both written and verbal.
• Comfortable with high-volume outbound calling.
• Detail-oriented with excellent data entry and organizational skills.
• Ability to follow scripts and procedures consistently.
• Customer-focused mindset with a friendly and professional demeanor.

Responsibilities

• Outbound Customer Contact: Make proactive, scripted calls to businesses to verify and update service information.
• Email Support: Monitor and respond to a high volume of customer emails with professionalism and accuracy.
• Data Verification: Ensure customer records are accurate and up to date in our system.
• Scripted Interactions: Use provided scripts to guide conversations and maintain consistency in messaging.
• Light Customer Interaction: Handle only straightforward, non-escalated customer interactions—no complex issue resolution required.

Skills

Customer service experience

Strong communication

Outbound calling

Data entry/organization

Follow scripts/procedures

Customer-focused demeanor

Tools

CRM familiarity

Job description

Job Description

About the Role: Recology King County is expanding its service area after winning the contract for the city of Redmond, WA, and we’re looking for four proactive Customer Service Representatives to support this transition. This is a great opportunity to be part of a dynamic team helping ensure a smooth onboarding experience for our new commercial customers.

Key Responsibilities

• Outbound Customer Contact: Make proactive, scripted calls to businesses to verify and update service information.
• Email Support: Monitor and respond to a high volume of customer emails with professionalism and accuracy.
• Data Verification: Ensure customer records are accurate and up to date in our system.
• Scripted Interactions: Use provided scripts to guide conversations and maintain consistency in messaging.
• Light Customer Interaction: Handle only straightforward, non-escalated customer interactions—no complex issue resolution required.

Skills and Requirements

Required Skillset

• Previous experience in customer service, call centers, data entry or administrative support.
• Strong communication skills, both written and verbal.
• Comfortable with high-volume outbound calling.
• Detail-oriented with excellent data entry and organizational skills.
• Ability to follow scripts and procedures consistently.
• Customer-focused mindset with a friendly and professional demeanor.

Preferred Qualifications

• Familiarity with CRM systems or customer databases.
• Pay Rate - $20-24/hr

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day.

We are an equal employment opportunity/affirmative action employer that believes everyone matters.

Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [e-mail].