Customer Service Representative

Express Services; Washington (District of Columbia); On-site; USD 23,000 - 39,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Term life

Short-term disability

401(k)

Employee Assistance Program (EAP)

Paid holiday and sick leave

Job summary

Express Employment Professionals – North Seattle is hiring a Customer Service Representative in Seattle. The role involves greeting customers, handling inquiries, and processing orders with a friendly, professional approach.

You will resolve issues, maintain accurate records, and collaborate with the team to meet service goals. Strong communication and basic computer skills are essential; bilingual abilities are a plus.

Qualifications

• 1+ year of customer service experience in retail, office, or service industry preferred
• Strong verbal and written communication skills
• Patient, empathetic, and solution-focused approach to customer interactions
• Ability to manage multiple tasks and remain organized in a fast-paced environment
• Basic computer proficiency including email and data entry
• Reliable, punctual, and team-oriented
• Bilingual skills a plus but not required

Responsibilities

• Greet and assist customers in person, by phone, or via email in a friendly and professional manner
• Answer questions, resolve complaints, and provide accurate information about products or services
• Process orders, returns, exchanges, and account updates as needed
• Maintain detailed records of customer interactions in company systems
• Collaborate with team members to meet department service goals and standards
• Identify opportunities to improvethe customerexperience and elevate concerns appropriately
• Follow company policies and procedures to ensure consistent service delivery

Skills

Customer service experience

Verbal and written communication

Bilingual skills

Reliable and team-oriented

Basic computer skills

Job description

Position

Customer Service Representative

Location

Seattle

Pay

$17.13 - $28.00 DOE

Looking for your next opportunity in Customer Service? We'd love to connect. As a local staffing partner, we work closely with companies that regularly hire for these types of roles. Even if we don't have a current opening that's the perfect fit today, building a relationship now allows us to reach out as soon as the right opportunity becomes available.

Essential Duties and Responsibilities

• Greet and assist customers in person, by phone, or via email in a friendly and professional manner
• Answer questions, resolve complaints, and provide accurate information about products or services
• Process orders, returns, exchanges, and account updates as needed
• Maintain detailed records of customer interactions in company systems
• Collaborate with team members to meet department service goals and standards
• Identify opportunities to improvethe customerexperience and elevate concerns appropriately
• Follow company policies and procedures to ensure consistent service delivery

Qualifications

• 1+ year of customer service experience in retail, office, or service industry preferred
• Strong verbal and written communication skills
• Patient, empathetic, and solution-focused approach to customer interactions
• Ability to manage multiple tasks and remain organized in a fast-paced environment
• Basic computer proficiency including email and data entry
• Reliable, punctual, and team-oriented
• Bilingual skills a plus but not required

Benefit Offerings (Eligibility Varies)

• Insurance - medical, dental, vision
• Term life
• Short-term disability
• 401(k)
• Employee Assistance Program (EAP)
• Paid holiday and sick leave

Equal Opportunity & Inclusion

Express Employment Professionals – North Seattle, WAis an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminateon the basis ofrace, color, religion, sex, national origin, caste, age, disability, marital status, sexual orientation, gender identity or expression, military or veteran status, or other protected characteristics under applicable law.

Reasonable Accommodation

If you require a reasonable accommodation during the application or hiring process, please contact or .

Application Process

Applications will be reviewed on a rolling basis with interviews starting immediately. The position will remain open until it is filled.