Customer Service Representative (Construction Industry)

CampusPoint; Bothell (WA); Hybrid; USD 36,000 - 39,000; Full time

Benefits offered by this job

Hybrid work schedule

On-site training

Job summary

CampusPoint in Bothell, WA is seeking a Customer Service Representative who thrives in a fast-paced environment. You will handle high-volume inquiries, process orders, and collaborate with sales and QA to ensure accuracy and timely delivery.

This role offers a hybrid work model after training on-site, with 2 remote days on Mondays and Fridays and in-office Tuesday through Thursday. The compensation is $26-$28 per hour, with training provided to get you up to speed.

Qualifications

• Previous customer-service experience in call center, retail, or administrative roles.
• Strong written and verbal communication skills.
• Comfortable with high call volumes and on-phone work.

Responsibilities

• Handle high-volume customer inquiries via phone, providing tailored recommendations and solutions.
• Process orders using industry software like Command Alkon and JWS dispatch systems.
• Help process and deliver competitive quotes and address customer questions with professionalism and expertise.
• Collaborate with sales, quality assurance, and other team members to ensure order accuracy and timeliness.
• Provide top-notch customer service, resolving concerns and building strong client relationships.
• Other duties as assigned

Skills

Customer service

Phone support

Multi-tasking

Tools

Command Alkon

JWS Dispatch

Job description

Are you customer-focused and energetic, and do you thrive in a fast-paced environment? Join a leading supplier of construction materials in North America as a Customer Service Representative. This role will be in their Bothell location, and you’ll join a tight-knit customer service team that is passionate about what they do and their company. They are dedicated to creating sustainable value with industry-leading products and solutions to satisfy their customers' construction needs worldwide.

Compensation: $26-$28/hr

Availability: Monday to Friday, 7:30 AM to 4 PM. Initially, training will be conducted on-site. After training, the role will transition to a hybrid model with 2 days working remotely on Mondays and Fridays, and in-office from Tuesday to Thursday.

RESPONSIBILITIES

• Handle high-volume customer inquiries via phone, providing tailored recommendations and solutions.
• Accurately process orders using industry software (we will train you!) like Command Alkon and JWS dispatch systems.
• Help process and deliver competitive quotes and address customer questions with professionalism and expertise.
• Collaborate with sales, quality assurance, and other team members to ensure order accuracy and timeliness.
• Provide top-notch customer service, resolving concerns and building strong client relationships.
• Other duties as assigned

QUALIFICATIONS

• Previous customer-service experience (customer service, call center, retail, restaurant, or administrative roles).
• Construction background or interest is a plus, but we can train anyone!
• Strong written and verbal communication skills.
• Comfortable with high call volumes and confident on the phone.
• Basic math skills and familiarity with ten-key by touch.
• Proven ability to multi-task and maintain composure in a fast-paced environment
• Proactive, positive, energetic, and a team player

CampusPoint is an Equal Opportunity Employer. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

If you need assistance or an accommodation due to a disability, you may contact us at [e-mail] or 1+206-783-9200 (ask to speak with an HR representative). The process is outlined in CampusPoint’s ADA Policy.