Customer Service Representative

CRH; Auburn (WA); On-site; USD 41,000 - 48,000; Full time

Benefits offered by this job

Vacation hours: 2 weeks/year

Sick leave up to 56 hours/year

401k plan

Short-Term Disability

Long-Term Disability

11 paid holidays/year

Annual Community Volunteer day

Job summary

Oldcastle Infrastructure in Auburn, WA is seeking a Customer Service Representative to enhance the customer experience by handling inbound calls, qualifying leads, and processing inquiries through delivery in a timely, professional manner.

The role emphasizes understanding Oldcastle products, organizing administrative systems, and maintaining records. Prior experience in construction contexts and strong communication skills are valued assets for this position.

Qualifications

• High school diploma / equivalent.
• 2+ years related experience.
• Excellent verbal and written communication skills.
• Proficient in Microsoft Office (Excel, Word, PowerPoint).
• Strong organizational skills; able to manage priorities and workflow.
• Able to work independently and as a member of various teams.
• Versatile, flexible, and willing to work within constantly changing priorities with enthusiasm.
• Able to perform diversified clerical functions and basic accounting procedures.
• Experience in the construction industry is preferred.

Responsibilities

• Develop a comprehensive understanding of the Oldcastle products, systems and business union contacts to efficiently support customer requests.
• Perform administrative duties for all steps of the departments.
• Answer incoming customer telephone calls in a courteous and professional manner.
• Support operations by organizing and implementing administrative systems.
• Keep timely and orderly records such as daily receipts, files, employee records and any other administrative documents.
• Respond to and investigate customer inquiries, concerns, and issues via phone, fax, mail, and email in a timely and courteous manner.
• Administrative and accounting functions such as filing systems, NOVAtime, reports needed for managers.
• Receive, record, and route customer concerns/changes in appropriate manner.
• Answer customer inquiries and provides appropriate technical and/or product related information.
• Contact customers when necessary to follow up on customer issues or orders.
• Obtain customer feedback information.
• Effectively communicate customer issues and concerns to all applicable internal staff members.
• Document all contacts, actions, and responses in customer database.
• Organize and maintain the file system; file correspondence and other records.
• Maintain working knowledge of products and/or services.
• Prepare reports and correspondence as needed.
• Other duties may be assigned as needed.

Skills

Verbal communication

Written communication

Organizational skills

Independent work

Team collaboration

Education

High school diploma / equivalent

Tools

Microsoft Office

Job description

Job ID: 529312

Non-Exempt

Oldcastle, a CRH company, is reinventing what's possible in building solutions. We are the leading provider of innovative outdoor living products and utility infrastructure solutions for the water, energy, and communications markets throughout North America. We're a trusted and strategic partner to engineers, contractors, distributors, specifiers, retailers, and homeowners alike as the manufacturer of precast concrete, polymer concrete, and plastic infrastructure products. Our portfolio of brands includes Oldcastle APG, Oldcastle Infrastructure, Belgard® hardscape, Echelon® Masonry, RDI® railing, Catalyst™ Fence Solutions, Sakrete® packaged concrete, Amerimix® mortar, Pebble Technology International® pool finishes, and Techniseal® sands and sealant technologies.

Oldcastle Infrastructure - Built For Life from Oldcastle Infrastructure on Vimeo.

Job Summary

This CSR position will ensure a strong customer experience by responding to inbound calls, qualifying leads, handling transactional inquiries (excluding O.S.R non-transactional inquiries) through to delivery in a timely and professional manner.

Job Location

• This role will be located at our plant in Auburn, WA.

Job Responsibilities

• Develop a comprehensive understanding of the Oldcastle products, systems and business union contacts to efficiently support customer requests
• Perform administrative duties for all steps of the departments
• Answer incoming customer telephone calls in a courteous and professional manner
• Support operations by organizing and implementing administrative systems
• Keep timely and orderly records such as daily receipts, files, employee records and any other administrative documents
• Respond to and investigate customer inquiries, concerns, and issues via phone, fax, mail, and email in a timely and courteous manner
• Administrative and accounting functions such as filing systems, NOVAtime, reports needed for managers
• Receive, record, and route customer concerns/changes in appropriate manner
• Answer customer inquiries and provides appropriate technical and/or product related information
• Contact customers when necessary to follow up on customer issues or orders
• Obtain customer feedback information
• Effectively communicate customer issues and concerns to all applicable internal staff members
• Document all contacts, actions, and responses in customer database
• Organize and maintain the file system; file correspondence and other records
• Maintain working knowledge of products and/or services
• Prepare reports and correspondence as needed
• Other duties may be assigned as needed

Job Requirements

• High school diploma / equivalent
• 2+ years related experience
• Excellent verbal and written communication skills
• Proficient in Microsoft Office (Excel, Word, PowerPoint)
• Strong organizational skills; able to manage priorities and workflow
• Able to work independently and as a member of various teams
• Versatile, flexible, and willing to work within constantly changing priorities with enthusiasm
• Able to perform diversified clerical functions and basic accounting procedures
• Experience in the construction industry is preferred

Compensation

• Hourly target range is $30.00 to $35.00
• Yearly bonus eligible
• Vacation hours of two weeks per year
• Sick leave benefits up to 56 hours per annum
• 401k plan
• Short-Term and Long-Term Disability benefits
• Eleven paid holidays per year
• Annual Community Volunteer paid day

What CRH Offers You

• Highly competitive base pay
• Comprehensive medical, dental and disability benefits programs
• Group retirement savings program
• Health and wellness programs
• An inclusive culture that values opportunity for growth, development, and internal promotion

About CRH

CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.

Oldcastle Infrastructure, a CRH Company, is an Affirmitive Action and Equal Opportunity Employer.

EOE/Vet/Disability

CRH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

AI tools may be used in certain stages of the employment lifecycle, such as candidate review; however, all final employment decisions will be made by a person.