Customer Service Representative - Community Banking

Bank of Bird-in-Hand; Leacock Township (PA); On-site; USD 32,000 - 44,000; Full time

Benefits offered by this job

401(k) Retirement Plan

Health Savings Account

Flexible Spending Account

Paid Time Off (PTO)

Paid Holidays

Tuition Reimbursement

Company Events and Picnics

Volunteer Time Off (VTO)

Job summary

Bank of Bird-in-Hand in Bird in Hand, PA is seeking a Customer Service Representative to greet walk-in customers, handle inquiries, and process routine account transactions with accuracy and courtesy.

The ideal candidate will demonstrate strong verbal communication, basic computer skills, and the ability to multitask in a fast-paced environment while delivering exceptional service. This floating role may cover nearby branches as needed.

Qualifications

• Strong verbal communication skills are required.
• Familiarity with Microsoft Office Suite and basic computer skills for data entry.
• Experience with sales techniques or cross-selling/upselling is advantageous.
• Ability to handle cash transactions accurately when applicable.
• Proven ability to multitask efficiently in a fast-paced environment with excellent typing skills.
• Demonstrated analysis skills for assessing customer needs and providing tailored solutions.

Responsibilities

• Greet walk-in customers and provide exceptional customer support.
• Answer inquiries, process transactions, and ensure overall customer satisfaction.
• Assist customers with opening deposit accounts and routine account-related requests (transfers, AFTs, stop payments).
• Support research and problem resolution by analyzing issues and coordinating with other departments.
• Occasionally cover nearby branches as a floating team member.

Skills

Verbal communication

MS Office

Typing

Cash handling

Multitasking

Problem solving

Tools

Microsoft Office Suite

Job description

Bank of Bird-in-Hand is built on integrity, excellence, and teamwork. If you identify with these values and are looking for a career where you can put them into practice, consider applying to one of our open positions. When you join the Bank of Bird-in-Hand team, you’ll be appreciated and celebrated for who you are every day.

Why Work at Bank of
Bird-in-Hand?

At Bank of Bird-in-Hand, we are our community – committed to the acceptance of our customers and employees. We celebrate inclusion and focus on making those in our community feel valued, respected, and welcomed into our family.

Our employees’ successes are our success and we celebrate them as we continue to grow and develop their skills for the future.

• 401(k) Retirement Plan
• Company Paid Life
• Company Paid STD & LTD
• Health Savings Account
• Flexible Spending Account
• Paid Time Off (PTO)
• Birthday PTO
• Paid Holidays
• Company Events and Picnics

• Tuition Reimbursement for Continuing Education
• Internal Career Opportunities
• Leadership Training

Community Involvement

• Support of local non-profit organizations
• Present at Local Parades & Events

Position: Customer Service Representative - Community Banking

Location: Bird in Hand, PA

Job Id:474

# of Openings:1

We are seeking a dedicated and personable Customer Service Representative to join our Community Banking team. The ideal candidate will excel in providing exceptional customer support and client service to our walk-in customers through effective communication and problem-solving skills. This role involves engaging with customers to address inquiries, process transactions, and ensure overall customer satisfaction. The position offers an opportunity to develop your skills in a dynamic, fast-paced setting while contributing to the company's reputation for integrity, excellence, teamwork, and outstanding service.

As a Bank of Bird-in-Hand Customer Service Representative, you will interact regularly with our walk-in customers, responding promptly and professionally to in-person customer inquiries, providing accurate information about our Bank’s products and services, and assisting customers with opening all types of deposit accounts. You’ll also provide outstanding support as you assist customers with routine account-related requests such as funds transfers, automatic funds transfers (AFTs), stop payments, inquiries about bank deposit products and service charges, inquiries about ATM and debit card usage and limits, inquiries about checking and savings accounts transactions, inquiries about funds availability, and check verification requests by third parties. The ideal candidate will demonstrate excellent interpersonal and communication skills to foster positive relationships and assist in research and resolving customer problems by analyzing issues, working with other bank departments when necessary and offering appropriate solutions.

This would be considered a floating role at our Bird-in-Hand location. You may be asked to help cover other nearby branches in certain instances where coverage is needed.

Experience:

• Previous banking experience is strongly preferred.
• 2+ years prior customer support experience is preferred but not required.
• Strong verbal communication skills are required.
• Familiarity with Microsoft Office Suite and basic computer skills necessary for data entry and documentation
• Experience with sales techniques or cross-selling/upselling is advantageous.
• Ability to handle cash transactions accurately when applicable.
• Proven ability to multitask efficiently in a fast-paced environment with excellent typing skills.
• Demonstrated analysis skills for assessing customer needs and providing tailored solutions.

Here at Bank of Bird-in-Hand, we have a comprehensive benefit package for those who qualify. Below are the range of benefits we offer to meet the needs of our employees:

• 401(k) Retirement Plan
• Company Paid Life, STD, and LTD
• Health Savings Account (HSA) & Flexible Spending Account (FSA) options
• Paid Time Off (PTO), Volunteer Time Off (VTO), and Birthday PTO
• 12 Paid Holidays
• Tuition Reimbursement
• Company Events and Picnics

Equal Opportunity Employer No employee or applicant for employment will be discriminated against because of race, color, religion, creed, sex, pregnancy, national origin, ancestry, age, physical or mental disability, genetic information, military, and/or veteran status, or any other Federal or State legally protected classes.

No employee or applicant for employment will be discriminated against because of race, color, religion, sex, national origin, disability, military and/or veteran status, or any other Federal or State legally protected classes. Bank of Bird-in-Hand will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business. If you are interested in applying for an employment opportunity and feel you need a reasonable accommodation pursuant to the ADA, please contact us at 717-929-2370.

Our people make the difference—and it shows. Being named a Central Penn Business Journal Best Places to Work in PA and an American Banker Best Bank to Work For reflects the culture we’ve built: one grounded in care, collaboration, and opportunities for our employees to grow and succeed.

– Fay L.

Join a Team That’s Focused On Your Growth