Branch Support Specialist

Bank of Bird-in-Hand; Paradise (PA); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Competitive Medical, Dental, Vision

401(k) with 4% match

Company paid life, STD, LTD

HSA & FSA options

PTO, VTO, Birthday PTO

12 Paid Holidays

Tuition Reimbursement

Company events and picnics

Job summary

Bank of Bird-in-Hand is seeking a Branch Support Specialist in Paradise to deliver high-quality operational support to the branch network. You will respond to inquiries, resolve issues, and ensure adherence to policies and regulatory requirements.

Key duties include balancing cash, processing correspondence, monitoring reports, and supporting with system testing and training initiatives. Strong communication and organizational skills are essential.

Qualifications

• Associate degree or equivalent experience required.
• Minimum three years of direct experience in a financial institution.
• Experience with Jack Henry systems preferred.
• Strong understanding of operational policies and banking regulations.

Responsibilities

• Perform day two balancing and reconciliation of cash and transaction activity.
• Monitor daily operational reports and general ledger activity.
• Respond to inquiries and provide timely guidance to branch personnel.
• Coordinate branch cash orders and support process improvements.
• Review new accounts for completeness of required documentation.

Job description

Bank of Bird-in-Hand is built on integrity, excellence, and teamwork. If you identify with these values and are looking for a career where you can put them into practice, consider applying to one of our open positions.

When you join the Bank of Bird-in-Hand team, you'll be appreciated and celebrated for who you are every day.

Bank of Bird-in-Hand is actively seeking a Branch Support Specialist to join our team in Paradise. This role is responsible for delivering high-quality operational support to the branch network. This role serves as a primary resource for branch personnel by responding to inquiries, resolving operational issues, and ensuring adherence to established policies, procedures, and regulatory requirements.

Responsibilities

• Perform day two balancing and reconciliation of cash and transaction activity.
• Prepare and process overdraft and charge off correspondence.
• Monitor and review daily operational reports, including overdraft reports, over/short reports, and general ledger activity.
• Support Branch Operations by managing Synapsys Service Events and ensuring timely resolution.
• Document operational errors, maintain tracking logs, and distribute weekly reporting to designated departments.
• Provide responsive support to branch personnel via phone and email, ensuring timely and accurate guidance.
• Coordinate branch cash orders through FedLine Web in accordance with established procedures.
• Participate in new employee orientation and ongoing training initiatives as needed.
• Collaborate with Branch Operations Administrators to conduct system testing in both UAT and production environments.
• Manage counterfeit currency submissions in compliance with regulatory requirements.
• Oversee settlement processes for remote ATM.
• Assist with departmental projects and process improvement efforts as assigned.
• Monitor and maintain departmental mailboxes to ensure timely follow up and task completion.
• Review, recommend, and update operational procedures to align with bank policy and regulatory standards.
• Partner with business units to understand operational needs and deliver effective service solutions.
• Implement and maintain appropriate internal controls to support operational integrity and risk mitigation.
• Review all new accounts to confirm completeness of required documentation. Identify and track error/issues to manager as appropriate.
• Perform other duties as assigned.

Preferred Skills

• Experience with Jack Henry systems preferred
• Comprehensive knowledge of operational policies, procedures, and applicable banking regulations.
• Strong interpersonal skills with the ability to collaborate effectively with team members.
• Excellent organizational and time management abilities, with demonstrated attention to detail.
• Ability to clearly and effectively explain processes and provide training to others.
• Demonstrated ability to make sound decisions with limited supervision and within time sensitive environments.
• Ability to clearly and concisely explain and instruct tasks to team members.
• Proficiency in Microsoft Office Suite.

Qualifications

• Associate degree or equivalent combination of education and relevant experience.
• Minimum of three years of direct related experience within a financial institution, preferably within a branch network.

Benefits

Here at Bank of Bird-in-Hand, we have a comprehensive benefit package for those who qualify. Below are the range of benefits we offer to meet the needs of our employees:

• Competitive Medical, Dental, Vision Coverage
• 401(k) Retirement Plan with 4% Match
• Company Paid Life, STD, and LTD
• Health Savings Account (HSA) & Flexible Spending Account (FSA) options
• Paid Time Off (PTO), Volunteer Time Off (VTO), and Birthday PTO
• 12 Paid Holidays
• Tuition Reimbursement
• Company Events and Picnics

***Equal Opportunity Employ r***

No employee or applicant for employment will be discriminated against because of race, color, religion, sex, national origin, disability, military and/or veteran status, or any other Federal or State legally protected classes.