Mobile Customer Service Representative I

Bank of Bird-in-Hand; Paradise (PA); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

401(k) Retirement Plan

Company Paid Life, STD, LTD

Health Savings Account (HSA) & FSA

Paid Time Off (PTO)

12 Paid Holidays

Tuition Reimbursement

Job summary

Bank of Bird-in-Hand is seeking a Mobile Customer Service Representative I to join our Community Banking team in Paradise, PA. You will engage with walk-in customers at our mobile branch, answer inquiries, and process deposits and routine account requests with strong communication and problem-solving skills.

The role requires 1+ year of banking experience, excellent verbal communication, and proficiency with Microsoft Office.

Qualifications

• 1+ years of banking experience.
• Strong verbal communication required.
• Familiarity with Microsoft Office Suite and basic data entry.
• Experience with sales techniques or cross-selling is advantageous.
• Ability to handle cash transactions accurately in a fast-paced environment.

Responsibilities

• Assist walk-in customers with inquiries and provide accurate information about bank products and services.
• Process transactions and routine account-related requests (transfers, AFTs, stop payments, checks, deposits).
• Resolve customer issues by analyzing needs and coordinating with other departments as needed.
• Maintain records and documentation with accurate data entry and attention to detail.

Skills

Verbal communication

Microsoft Office Suite

Data entry

Cash handling

Multitasking

Typing skills

Analytical thinking

Tools

Microsoft Office Suite

Job description

Position: Mobile Customer Service Representative I

Location: Paradise, PA

Job Id: 473

# of Openings: 1

We are seeking a dedicated and personable MobileCustomer Service Representative to join our Community Banking team. This role would be working on one of our mobile branches that brings banking to the community! The ideal candidate will excel in providing exceptional customer support and client service to our walk-in customers through effective communication and problem-solving skills. This role involves engaging with customers to address inquiries, process transactions, and ensure overall customer satisfaction. The position offers an opportunity to develop your skills in a dynamic, fast-paced setting while contributing to the company's reputation for integrity, excellence, teamwork, and outstanding service.

As a Bank of Bird-in-Hand Customer Service Representative, you will interact regularly with our walk-in customers, responding promptly and professionally to in-person customer inquiries, providing accurate information about our Bank’s products and services, and assisting customers with opening all types of deposit accounts. You’ll also provide outstanding support as you assist customers with routine account‑related requests such as funds transfers, automatic funds transfers (AFTs), stop payments, inquiries about bank deposit products and service charges, inquiries about ATM and debit card usage and limits, inquiries about checking and savings accounts transactions, inquiries about funds availability, and check verification requests by third parties. The ideal candidate will demonstrate excellent interpersonal and communication skills to foster positive relationships and assist in research and resolving customer problems by analyzing issues, working with other bank departments when necessary and offering appropriate solutions.

Experience:

• 1+ years of banking experience
• Strong verbal communication skills are required.
• Familiarity with Microsoft Office Suite and basic computer skills necessary for data entry and documentation
• Experience with sales techniques or cross‑selling/upselling is advantageous.
• Ability to handle cash transactions accurately when applicable.
• Proven ability to multitask efficiently in a fast‑paced environment with excellent typing skills.
• Demonstrated analysis skills for assessing customer needs and providing tailored solutions.

Here at Bank of Bird-in-Hand, we have a comprehensive benefit package for those who qualify. Below are the range of benefits we offer to meet the needs of our employees:

• 401(k) Retirement Plan
• Company Paid Life, STD, and LTD
• Health Savings Account (HSA) & Flexible Spending Account (FSA) options
• Paid Time Off (PTO), Volunteer Time Off (VTO), and Birthday PTO
• 12 Paid Holidays
• Tuition Reimbursement
• Company Events and Picnics

Equal Opportunity Employer

No employee or applicant for employment will be discriminated against because of race, color, religion, creed, sex, pregnancy, national origin, ancestry, age, physical or mental disability, genetic information, military, and/or veteran status, or any other Federal or State legally protected classes.