Customer Service Representative - Community Banking

Bank of Bird-in-Hand; Bird in Hand (PA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k) Retirement Plan

Company Paid Life, STD, and LTD

Health Savings Account (HSA) & Flex.Sp

Paid Time Off (PTO), VTO, and Birthday

12 Paid Holidays

Tuition Reimbursement

Company Events and Picnics

Job summary

Bank of Bird-in-Hand is seeking a Customer Service Representative to support walk-in customers in our Bird in Hand, PA location. You will address inquiries, process transactions, and assist with opening deposit accounts, funds transfers, and routine requests while maintaining exceptional service.

The role emphasizes problem-solving, communication, and teamwork to uphold our commitment to integrity and customer satisfaction.

Qualifications

• Previous banking experience is strongly preferred.
• 2+ years of customer support experience is preferred but not required.
• Strong verbal communication skills are required.
• Familiarity with Microsoft Office Suite and basic computer skills for data entry and documentation.
• Experience with sales techniques or cross-selling/upselling is advantageous.
• Ability to handle cash transactions accurately when applicable.
• Proven ability to multitask efficiently in a fast-paced environment with excellent typing skills.
• Demonstrated analysis skills for assessing customer needs and providing tailored solutions.

Responsibilities

• Assist walk-in customers with inquiries and product/service information.
• Process transactions and deposit account openings for customers.
• Respond promptly and professionally to in-person inquiries and resolve issues.
• Provide outstanding support across routine account-related requests (transfers, AFTs, stop payments, service charges).

Skills

Customer service

Banking experience

Communication skills

Data entry

Typing speed

Sales techniques

Cash handling

Multitasking

Problem solving

Microsoft Office

Education

Tools

Microsoft Office Suite

Job description

Position:Customer Service Representative - Community Banking

Location: Bird in Hand, PA

Job Id:474

# of Openings:1

We are seeking a dedicated and personable Customer Service Representative to join our Community Banking team. The ideal candidate will excel in providing exceptional customer support and client service to our walk-in customers through effective communication and problem-solving skills. This role involves engaging with customers to address inquiries, process transactions, and ensure overall customer satisfaction. The position offers an opportunity to develop your skills in a dynamic, fast-paced setting while contributing to the company's reputation for integrity, excellence, teamwork, and outstanding service.

As a Bank of Bird-in-Hand Customer Service Representative, you will interact regularly with our walk-in customers, responding promptly and professionally to in-person customer inquiries, providing accurate information about our Bank’s products and services, and assisting customers with opening all types of deposit accounts. You’ll also provide outstanding support as you assist customers with routine account-related requests such as funds transfers, automatic funds transfers (AFTs), stop payments, inquiries about bank deposit products and service charges, inquiries about ATM and debit card usage and limits, inquiries about checking and savings accounts transactions, inquiries about funds availability, and check verification requests by third parties. The ideal candidate will demonstrate excellent interpersonal and communication skills to foster positive relationships and assist in research and resolving customer problems by analyzing issues, working with other bank departments when necessary and offering appropriate solutions.

This would be considered a floating role at our Bird-in-Hand location. You may be asked to help cover other nearby branches in certain instances where coverage is needed.

Experience

• Previous banking experience is strongly preferred.


• 2+ years prior customer support experience is preferred but not required.


• Strong verbal communication skills are required.


• Familiarity with Microsoft Office Suite and basic computer skills necessary for data entry and documentation


• Experience with sales techniques or cross-selling/upselling is advantageous.


• Ability to handle cash transactions accurately when applicable.


• Proven ability to multitask efficiently in a fast-paced environment with excellent typing skills.


• Demonstrated analysis skills for assessing customer needs and providing tailored solutions.

Here at Bank of Bird-in-Hand, we have a comprehensive benefit package for those who qualify. Below are the range of benefits we offer to meet the needs of our employees:

• 401(k) Retirement Plan


• Company Paid Life, STD, and LTD


• Health Savings Account (HSA) & Flexible Spending Account (FSA) options


• Paid Time Off (PTO), Volunteer Time Off (VTO), and Birthday PTO


• 12 Paid Holidays


• Tuition Reimbursement


• Company Events and Picnics

Equal Opportunity Employer

No employee or applicant for employment will be discriminated against because of race, color, religion, creed, sex, pregnancy, national origin, ancestry, age, physical or mental disability, genetic information, military, and/or veteran status, or any other Federal or State legally protected classes.